Match Support Specialist

Summary: Kansas Big Brothers Big Sisters is a nonprofit organization dedicated to mentoring youth. The Match Support Specialist is responsible for building and maintaining relationships with team members, Bigs, Littles, and guardians to ensure quality support and coaching for all matches. Responsibilities: - Never hide your brilliant ideas - Foster teamwork at every opportunity - Lead with the why - Join discussions - Get caught trying - Seek solutions through your team - Be candid—direct is kind - Continually seek to improve social and interpersonal skills that are warm, outgoing, relational, and create a natural trust between you, your teammates, and all program participants - Conduct match meetings, contacts, supervision, support, & closures within the organizational guidelines - Continually assess the match relationship, focusing on match relationship development, child safety, privacy, positive youth development, and volunteer satisfaction. Identifying, addressing, and resolving real and/or potential problems and barriers as early as possible - Provide weekly and monthly reports to your direct supervisor. Maintain organized and well-documented match files in the agency database - Participate in program, match, fundraising, recruitment, and other events or activities important to the advancement of the agency’s mission - Positively represent KSBBBS and mentorship in every space and place - Make timely referrals of program participants to appropriate agencies when problems are encountered - Conduct home visits, assessments, intakes, and face-to-face interviews with youth & parents/guardians - Conduct home visits, assessments, intakes, screenings, background checks, and face-to-face interviews with volunteer (Big) applicants. youth & parents/guardians - Compile interview information in preparation for evaluation and recommendations - Conduct file showings & make collateral contacts as required Required Qualifications: - Bachelor's degree required - Valid Driver's License required - Exceptional interpersonal relations - Strong verbal and written skills - Excellent time management, organizational, and multi-tasking skills - Must have a valid driver's license and auto insurance with employee's name listed as a vehicle operator Preferred Qualifications: - Previous customer service experience preferred - Previous work with populations facing adversity a plus - Knowledgeable in Microsoft Office and database programs/Salesforce preferred - Fluency in Spanish a plus & incentivized Required Skills: Microsoft Office, Salesforce, Interpersonal relations, Spanish language