Customer Service Rep Store 706 SG5

Summary: K&G Petroleum, LLC is seeking a Customer Service Representative to ensure safety, profitability, and excellent customer service at their retail facility. The role involves handling customer complaints, processing sales, maintaining inventory levels, and complying with company policies. Responsibilities: - Provide exemplary, courteous customer service and handle complaints quickly and tactfully - Utilize suggestive selling techniques to drive sales while maintaining excellent customer rapport - Process all sales on cash register properly and accurately, handle cash and other forms of payment; follow cash handling procedures to prevent loss and perform basic arithmetic - Perform multi-function operation of POS (cash register) and other equipment and machines as outlined below - Perform cleaning duties necessary to maintain site cleanliness inside and out; basic upkeep and/or cleaning of all equipment in the site - Maintain proper inventory levels and shift closeouts - Perform duties with minimal supervision, may be required to work irregular work hours - Notify store management of any observed dishonesty by customers, vendors, or other store employees; follows vendor check-in procedures as well as company policy for confronting shoplifters - Comply with all company policies and procedures, including relevant governmental regulations - Complete/attend all required employee orientations, trainings, certifications, and/or meetings Required Qualifications: - High School diploma or GED - Work as scheduled and arrive on time - Communicate (orally and in writing) in English and engage in conversation - Perform basic arithmetic operations - Work both independently and part of a team as necessary Preferred Qualifications: - Experience in retail sales and customer service Required Skills: Suggestive Selling Techniques, Cash Handling Procedures, POS (Point of Sale) Operation, Basic Arithmetic, Inventory Management, Store Telephone Operation, Lottery Machine Operation, Money Order Machine Operation, Phone Card Machine Operation, EBT Machine Operation, Western Union Equipment Operation, Food-Preparation Equipment Operation, Use of Cleaning Supplies, Manual Equipment Operation, Courteousness, Tactfulness