J.P. Morgan Wealth Management – Investment Phone Specialist

Summary: JPMorganChase is a leading financial services firm, helping clients achieve their financial goals. As an Investment Phone Specialist, you will assist clients with their brokerage accounts and provide exceptional customer service while navigating the dynamic capital markets. Responsibilities: - Assist clients and prospects with brokerage accounts and uncover investment needs with a focus on delivering an exceptional client experience over the telephone - Discuss Individual Retirement Accounts, such as Traditional and Roth IRAs - Create business efficiency by focusing on answering calls quickly, identifying client needs, initiating trades in the capital markets, and completing service-oriented transactions - Document all client interactions and meeting all regulatory requirements around these activities Required Qualifications: - Licensing (one of the following): (a) Valid and active Series 7 and Series 63 or (b) SIE, Series 7 and Series 63 (or equivalent) must be obtained within 90 days of employment - Strong compliance record in prior position(s) and ability to hold a registration in all 50 states - Ability to create and foster strong partnerships with business partners, working independently as well as in a team environment - Capacity to manage multiple priorities in a fast-paced environment and be adaptive to change - Ability to diagnose and resolve client inquiries and requests as well as identify opportunities to deepen client relationships Preferred Qualifications: - 1 or more years of relevant retail or financial service customer service experience - Flexibility, self-motivation, coachability, and passionate for helping people - Excellent communication and customer service skills, ability to display a high level of professionalism, and ability to adapt conversations to meet the needs of a diverse client base Required Skills: Series 7 License, Series 63 License, Securities Industry Essentials (SIE), Brokerage Account Management, Individual Retirement Accounts Traditional, Individual Retirement Accounts Roth IRAs, Capital Markets Trading, Regulatory Compliance Benefits: Commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions, Comprehensive health care coverage, On-site health and wellness centers, A retirement savings plan, Backup childcare, Tuition reimbursement, Mental health support, Financial coaching, Hybrid environment, where team members work in the office three days a week and work remote two days