Customer Service Representative (M-F 3p-12a)

Summary: Jones Logistics is a rapidly growing company in the transportation sector, seeking a Logistics Customer Service Representative. The role involves providing information and resolving issues for customer accounts, ensuring excellent customer service through effective communication and problem-solving. Responsibilities: - Communicate and interact daily with internal and external customers. This includes Generac, drivers, spotters and other Carriers. Always ensuring 100% customer satisfaction with on-time delivery and accuracy - Build sustainable relationships and trust with customer through open and interactive communication - Understanding timeliness and accuracy are skill sets that will be needed by a successful LCSR - Resolve customer complaints, provide appropriate solutions and alternatives and follow up to ensure resolution - This individual will be a liaison on-site for our drivers and spotters. Listening to their concerns, resolving them and involving appropriate management when necessary - This individual will work in our billing program called TMW – ensuring all billing is done in a timely and accurate manner - Working on Queue type system for entering dispatched loads from Generac. Ensuring timely and accurate data entry with details for our dispatch team - LCSR’s are responsible for assisting the customer and drivers on locating specific trailers through Fleet Locate, Xtra Lease, etc - LCSR’s are responsible for gathering BOL’s and paperwork to provide to or receive from drivers picking up or delivering to other facilities or carriers - LCSR’s will be responsible for scanning of BOL’s and POD’s into our system and helping the customer find BOL’s/POD’s as needed - Yard Checks, checking on trailers and other task in the yard may be needed during the LCSR’s shift - Other duties as assigned Required Qualifications: - Provide information and resolve any emerging problems that our customer account might face with accuracy and efficiency - Work with our drivers and spotters on-site resolving problems and making sure that all loads go out in a timely manner - Problem-solving should come naturally and they must be comfortable with resolving conflict - Able to troubleshoot and investigate customer requests if they don't have enough information - Excel at working both in a team environment and independently - Scan in POD's and work in TMW (our billing program) - Solid computer skills - Communicate and interact daily with internal and external customers - Build sustainable relationships and trust with customers through open and interactive communication - Understanding timeliness and accuracy are skill sets that will be needed by a successful LCSR - Resolve customer complaints, provide appropriate solutions and alternatives and follow up to ensure resolution - Be a liaison on-site for our drivers and spotters - Work in our billing program called TMW – ensuring all billing is done in a timely and accurate manner - Work on Queue type system for entering dispatched loads from Generac - Assist the customer and drivers on locating specific trailers through Fleet Locate, Xtra Lease, etc - Gather BOL's and paperwork to provide to or receive from drivers picking up or delivering to other facilities or carriers - Scan BOL's and POD's into our system and help the customer find BOL's/POD's as needed - Perform Yard Checks, checking on trailers and other tasks in the yard as needed Required Skills: Customer service, TMW billing software, Data entry, Fleet Locate, Xtra Lease, Document scanning, Logistics operations, Independence Benefits: 401(k), 401(k) matching, Dental insurance, Employee assistance program, Flexible spending account, Health insurance, Health savings account, Life insurance, Paid time off, Vision insurance