Franchise Support Executive, Malaysia

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function: Sales Enablement

Job Sub Function: Sales Operations & Administration

Job Category: Professional

All Job Posting Locations: Petaling Jaya, Selangor, Malaysia

Job Description:

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

DePuy Synthes is recruiting for a Franchise Support Executive, located in Malaysia.

Job Responsibilities & Scope Franchise Support to Commercial Team

• Execute event management and end to end process for local based or overseas-based activities as well as digital-based virtual meetings

• Provide administrative and logistic support to event organisers and ensure all planned events are properly approved and executed successfully and compliantly.

• Manage and track A&P database and provide commercial team with updated and accurate events and expenditure status on regular basis and need-to basis

• Administer and process all internal processes such as HCC, Legal, Procurement (eMP), Travels & Meetings, and internal meetings

• Manage multiple dashboards and databases to manage and track A&P status

• HCC Compliance / HCC Life / Legal Contracting

• Proficient in HCC and Legal’s compliance and regulation to ensure all events executed in full compliance

• Support and ensure proper and timely submission of event requests through HCC Life

• Obtain the relevant approval and prepare Legal contracting

• Liaise with third party stakeholders, HCPs, CMB

• Manage pre & post event documentation and archival for records and audit purposes

• Ensure contract execution is proper and timely and proper archival in ICD Procurement (eMP)- PO and RFP

• Proficient in managing eMP, ARAVO, PO and RFP.

• Support to provide timely and accurate PR /PO and RFP requisition in eMP

• Conduct quarterly and year end accrual and PO closure

• Liaise with vendors for vendor registration, invoicing and payment

• Manage inventory, transportation, and delivery requests

Financial Budget and Accrual

• Proficient in budget management, financial compliance, intercompany charges, cost centre and GLs

• Support to process IO requisition, familiar with IO system & approval

• Monitor and track IO and actual expenditure

• Develop and manage financial expenditure dashboard for business review on monthly or need to basis

• Conduct quarterly accrual and periodic IO requisition

Overseas- based activities and Travel Support

• Prepare and record Travel Requisition for internal approval

• Arrange hotel accommodation, flight and visa application, restaurant reservation, booking round trips.

• Liaise with travel agents AMEX travel and BCD and business counterparts

• Prepare travel dockets

• Meeting and Event Support Provide dedicated onsite support at event including,

• Prepare & ensure all end-to-end logistics support are met

• registration, attendance, onsite management, post event closure

• Ensure meeting materials are prepared and provided promptly onsite

• Ensure event is conducted smoothly and successful as per planned Proficient in all other internal compliance not limiting to

• Business Quality

• ISRM

• DARM

• Privacy & Data

• Sample conversion

Qualities

• Experienced in event management and is capable to organise physical and virtual meetings, including product launches, product trainings and conferences.

• Possess excellent interpersonal and communication skills

• Demonstrate strong initiative, planning, organizational and decision-making skills

• Positive team-player with strong interdependent collaboration partnership with multiple stakeholders (internal & external)

• Results oriented with high sense of urgency to deliver positive results for the business

• Has high integrity, ethical & professional behaviour

• Independent, self-driven and motivated to handle new challenges

• Positive learner and contributor

• Proficient in office administration and MS Application, e.g. Excel, PowerPoint, Words, MS Team, as well as ZOOM, SharePoint

Leadership Profile Competencies

• Ethics & Integrity

• Results & Performance Driven

• Big Picture Orientation

• Intellectual Curiosity

• Collaboration & Teaming

• Sense of Urgency

• Prudent Risk Taking

• Self-Awareness & Adaptability

Minimum requirements

• Diploma - Degree Holder

• Minimum 3 years’ experience in marketing & administrative support in MedTech industry, preferably Orthopaedics business

• Experienced in event management in MedTech or Orthopaedics business portfolio (including new product launches)

• Knowledgeable in MedTech or Orthopaedics portfolio

• Experienced in onsite event support and virtual meetings

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.

#LI-Hybrid

#DePuySynthesCareers

Required Skills:

Preferred Skills: Analytical Reasoning, Business Behavior, Collaborative Selling, Communication, Continuous Improvement, Customer Analytics, Customer Centricity, Customer Relationship Management (CRM), Data Savvy, Digital Sales, Execution Focus, Market Research, Objectives and Key Results (OKRs), Operations Management, Sales Enablement, Sales Support