John Deere→
Customer Service Representative
Entry LevelOn-site
Location
Iowa
Salary
$60k–$90k/yr
Experience
Not specified
Posted
1 day ago
Skills
consumer software applicationscase & contact management systemtechnical supportagriculture operationsprecision farmingbilingual spanish and english
Job Description
Summary: John Deere is a company focused on tackling the world's biggest challenges related to food, fiber, and infrastructure. They are seeking a Customer Service Representative to provide technical support to dealers and customers, ensuring high levels of customer satisfaction and retention.
Responsibilities:
- Provide front-line technical support/information/solutions to John Deere dealers and customers on ISG product related inquiries, issues, and concerns to optimize customer satisfaction and retention
- Support bilingual English-Spanish language needs for the service center business operations
- Provide support via multiple channels (telephone, email, and chat)
- Effectively document each interaction within the Case & Contact Management System
- Create and maintain support tools/solutions available online
Required Qualifications:
- Bi-lingual in Spanish and English proficient in both verbal and written
- Ability to work an eight hour shift (hours 5:00 am to 5:00 pm) and occasional holidays to support the business
- Six months or more experience with customer service / support experience
- Skills in interpersonal communications, negotiation, and conflict resolution
- High comfort level and experience with consumer software applications
- Comfortable working in a call center environment seated for long periods of time
- Bachelor's degree in Agriculture, Business, Engineering related field or IT or a similar discipline or related work experience
Preferred Qualifications:
- Agriculture operations experience, including precision farming experience
- Work experience in agriculture or technology dealer channels
- Strong computer and troubleshooting skills
Required Skills: Consumer software applications, Case & Contact Management System, Technical support, Agriculture operations, Precision farming, Bilingual Spanish and English
Benefits: Flexible work arrangements, Highly competitive base pay, Savings & Retirement benefits (401K and Defined Contribution), Healthcare benefits with a generous company contribution in the Health Savings Account, Adoption assistance, Employee Assistance Programs, Tuition assistance, Fitness subsidies and on-site gyms at specific Deere locations, Charitable contribution match, Employee Purchase Plan & numerous discount programs for personal use, Vacation and Holiday Pay
Benefits
Flexible work arrangements
Highly competitive base pay
Savings & Retirement benefits (401K and Defined Contribution)
Healthcare benefits with a generous company contribution in the Health Savings Account
Adoption assistance
Employee Assistance Programs
Tuition assistance
Fitness subsidies and on-site gyms at specific Deere locations
Charitable contribution match
Employee Purchase Plan & numerous discount programs for personal use
Vacation and Holiday Pay