Customer Service Representative

Summary: John Deere is a company focused on tackling the world's biggest challenges related to food, fiber, and infrastructure. They are seeking a Customer Service Representative to provide technical support to dealers and customers, ensuring high levels of customer satisfaction and retention. Responsibilities: - Provide front-line technical support/information/solutions to John Deere dealers and customers on ISG product related inquiries, issues, and concerns to optimize customer satisfaction and retention - Support bilingual English-Spanish language needs for the service center business operations - Provide support via multiple channels (telephone, email, and chat) - Effectively document each interaction within the Case & Contact Management System - Create and maintain support tools/solutions available online Required Qualifications: - Bi-lingual in Spanish and English proficient in both verbal and written - Ability to work an eight hour shift (hours 5:00 am to 5:00 pm) and occasional holidays to support the business - Six months or more experience with customer service / support experience - Skills in interpersonal communications, negotiation, and conflict resolution - High comfort level and experience with consumer software applications - Comfortable working in a call center environment seated for long periods of time - Bachelor's degree in Agriculture, Business, Engineering related field or IT or a similar discipline or related work experience Preferred Qualifications: - Agriculture operations experience, including precision farming experience - Work experience in agriculture or technology dealer channels - Strong computer and troubleshooting skills Required Skills: Consumer software applications, Case & Contact Management System, Technical support, Agriculture operations, Precision farming, Bilingual Spanish and English Benefits: Flexible work arrangements, Highly competitive base pay, Savings & Retirement benefits (401K and Defined Contribution), Healthcare benefits with a generous company contribution in the Health Savings Account, Adoption assistance, Employee Assistance Programs, Tuition assistance, Fitness subsidies and on-site gyms at specific Deere locations, Charitable contribution match, Employee Purchase Plan & numerous discount programs for personal use, Vacation and Holiday Pay