Operations Associate - Miami Intl Mall

Summary: JCPenney is the shopping destination for diverse, working American families, offering a broad portfolio of products and services. The Operations Associate role focuses on creating an outstanding customer experience by performing various operational functions within the store, including customer service, merchandise replenishment, and maintaining backroom standards. Responsibilities: - Customer Service - You're maneuvering around the store at a fast pace, working with all the latest merchandise, but when a customer stops to ask you a question or request assistance, there's no one they'd rather be talking to other than you - Executes pricing and signing - You can change ticket prices and signing on merchandise across the store better and faster than anyone! - Replenish and restock the store: You understand the needs of the customer. When merchandise is getting low, you assist your sales floor peers and leaders by pulling and preparing merchandise to go the floor in order to ensure all of our customers have the styles and sizes they need - Receive and unload merchandise: You work with your co-workers to unload a truck and prepare the merchandise in the backroom - Backroom standards: You keep the stockroom safe, clean, and organized - Omnichannel: You will contribute to Omichannel efforts including Buy Online Pickup in Store, Ship from Store, Order Delivery and Returns, Shipping Online Orders, and Merchandise Receiving - Merchandise strategy: You take the plans that have been communicated by leadership on where to place merchandise throughout the store and execute the plan with efficiency and detail. You understand the merchandising standards and work to deliver an outstanding customer experience by maintaining these standards as you flow goods to the sales floor - Participates in a learning environment: You absorb new information from your peers or training materials on our merchandise, shrink, safety, productivity, and other business processes Required Qualifications: - 1-2 years retail experience - Ability to provide great customer service - Ability to cooperate and build positive, inclusive and respectful relationships - Ability to take accountability for actions and outcomes - Ability to proactively find ways to improve the customer experience - Ability to show confidence and courage to do what's right - Ability to take action with energy and urgency - Ability to execute work efficiently and effectively - Ability to inspire strong performance in self and others Required Skills: Pricing and Signing, Merchandise Replenishment, Merchandise Receiving, Omnichannel Operations Benefits: If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match., All associates are eligible for an associate discount on JCPenney merchandise., For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year., All store hourly associates scheduled to work on a designated holiday will receive additional compensation.