Sales Manager

Summary: Janko Hospitality is a Chicago-based operator of upscale hotels throughout the Midwest. The Sales Manager at Hyatt Place Milwaukee Downtown is responsible for driving the hotel's sales efforts to achieve maximum revenue results and delivering exceptional service to guests while building strong business relationships with local corporate clients. Responsibilities: - Consistently achieve and surpass revenue-driven sales targets by utilizing a profitable, solution-oriented sales approach that benefits both the company and the client - Maintain hotel relationships with key accounts to increase customer satisfaction and account revenue - Capture competitor's accounts through networking, research, and reader board surveys in order to target and solicit those most probable to generate new business - Acquires referrals from existing accounts - Continually targets and prospects for new business through telemarketing, creativity, community involvement, relationship building and innovation - Utilizes yield management techniques by profitably negotiating room rates and function space commitments to enhance the hotel's financial performance - Use professional sales techniques to negotiate the best possible terms and conditions that satisfy customer (internal and external) requirements while upholding sales guidelines for the hotel - Maintains well-documented, accurate, organized, and up-to-date file management system to serve client and employer in the most expedient, organized, and knowledgeable manner - Develops strong customer relationships through frequent communication and the use of professional, courteous, and ethical interpersonal interaction - Promptly follows-upon all customer needs and inquiries in an efficient and expedient manner - Focuses on revenue-producing activity and maximizes selling time by self-managing dedicated time on direct sales efforts - Represents themselves and the hotel with the highest level of integrity and professionalism, a service-focused approach, and a caring, sincere attitude always - Exhibits a positive and involved team attitude to all hotel departments and maintains open communications with all co-workers for the best overall performance of the hotel - Assist in generating quarterly action plans for assigned market segment to drive success for the hotel - Actively participates in those community and trade organizations that most benefit the hotel's exposure to the community and the hotel's bottom line - Identify customer business requirements and craft customer offers via proposals and contractual documents - Travel locally to conduct outside calls, promote the hotel and review competition - Collaborates with the Director of Sales (DOS) to support the hotel's overall sales strategy and planning by providing valuable research and informed insights - Performs other duties as assigned Required Qualifications: - Strong and effective sales skills - Highly developed customer service skills - Effective business writing and presentation skills - Reliable transportation and ability to make outside sales calls - A minimum of 1 year of hotel sales experience with a proven track record of success - Working knowledge of Microsoft Office Preferred Qualifications: - A degree preferably in Sales and/or Hospitality Management is desirable - Hyatt operating system experience preferred but not required, such as Opera, Envision, and PrO Required Skills: Sales, Hotel Sales, Hyatt Operating Systems, Opera, Envision, PrO, Microsoft Office, Customer Service, Effective Business Writing, Team Attitude Benefits: Competitive compensation package, Full benefits package, including 401K with matching and paid time off from Day 1, Growth company focused on expansion through strategic acquisition and development, Hotel discounts at locations worldwide.