James Madison University→
Client Services Assistant
Entry LevelOn-site
Location
Harrisonburg, VA
Salary
$40k–$44k/yr
Experience
Not specified
Posted
Today
Skills
computer hardwarecomputer softwarepolicy interpretationconfidential records management
Job Description
Summary: James Madison University (JMU) is a vibrant and welcoming community dedicated to supporting its employees and preparing students for a bright future. The Client Services Assistant will support the operations of the Office of the Registrar by assisting students with various enrollment-related tasks and providing stellar customer service.
Responsibilities:
- Assist students with class enrollment, major/minor changes, enrollment/degree verifications, transcript orders/issuance, and students leaving and returning to the university
- Manage the office email, phone, and customer service desk
Required Qualifications:
- Have knowledge of and the ability to use computer hardware/software
- Be capable of interpreting and applying policies and procedures accurately
- Strong communication skills, both orally and in writing
- Have a strong customer service background with the general public
- Be capable of working effectively in a fast-paced environment independently and within a team
- Have experience managing and maintaining confidential records
Required Skills: Computer hardware, Computer software, Policy interpretation, Confidential records management
Benefits: Enjoy paid vacation, sick leave, parental leave, community service leave, and 19 paid holidays annually., Access high-quality health insurance options that fit your needs., Plan for your future with retirement benefits through the Virginia Retirement System., Our Balanced Dukes program promotes wellness and work-life integration through resources, events, and support., Advance your education with our tuition waiver program for undergraduate and graduate courses taken at JMU.
Benefits
Enjoy paid vacation, sick leave, parental leave, community service leave, and 19 paid holidays annually.
Access high-quality health insurance options that fit your needs.
Plan for your future with retirement benefits through the Virginia Retirement System.
Our Balanced Dukes program promotes wellness and work-life integration through resources, events, and support.
Advance your education with our tuition waiver program for undergraduate and graduate courses taken at JMU.