Client Services Assistant

Summary: James Madison University (JMU) is a vibrant and welcoming community dedicated to supporting its employees and preparing students for a bright future. The Client Services Assistant will support the operations of the Office of the Registrar by assisting students with various enrollment-related tasks and providing stellar customer service. Responsibilities: - Assist students with class enrollment, major/minor changes, enrollment/degree verifications, transcript orders/issuance, and students leaving and returning to the university - Manage the office email, phone, and customer service desk Required Qualifications: - Have knowledge of and the ability to use computer hardware/software - Be capable of interpreting and applying policies and procedures accurately - Strong communication skills, both orally and in writing - Have a strong customer service background with the general public - Be capable of working effectively in a fast-paced environment independently and within a team - Have experience managing and maintaining confidential records Required Skills: Computer hardware, Computer software, Policy interpretation, Confidential records management Benefits: Enjoy paid vacation, sick leave, parental leave, community service leave, and 19 paid holidays annually., Access high-quality health insurance options that fit your needs., Plan for your future with retirement benefits through the Virginia Retirement System., Our Balanced Dukes program promotes wellness and work-life integration through resources, events, and support., Advance your education with our tuition waiver program for undergraduate and graduate courses taken at JMU.