Front Desk Coordinator | Infusion Therapy

Summary: IVX Health is a national provider of infusion and injection therapy for individuals managing chronic conditions. They are seeking a Front Desk Coordinator to provide exceptional service as the first point of contact while supporting the daily operations of their infusion centers. Responsibilities: - Lead First Impressions — Greet patients with warmth and professionalism, answering phones and supporting visitors with confidence and care - Manage Scheduling and Coordination — Schedule, reschedule, and confirm appointments, ensuring all pre-visit requirements and authorizations are in place - Ensure Operational Excellence — Verify patient insurance, update demographic information, and collect copays with accuracy and integrity - Collaborate with Clinical Teams — Coordinate patient flow and communicate clearly with nursing staff to ensure a smooth and safe experience - Maintain an Inviting Space — Keep the front desk and reception area organized and stocked, maintaining a welcoming, polished environment - Support Across Centers — Flex as needed to support other centers within your market during staff absences, openings, or higher-volume days Required Qualifications: - 1–3 years of front desk or administrative experience in a medical or healthcare setting - High School Diploma or GED required - Strong understanding of insurance verification, billing basics, and the patient intake process - Proficiency in EHR/EMR systems and scheduling software - Knowledge of medical terminology and patient-facing protocols - Exceptional customer service and communication skills - Ability to multitask in a fast-paced environment while staying organized and accurate - Quick learning agility—you adapt fast, absorb new processes quickly, and stay ahead of the curve - Adaptable and dependable, with a willingness to support multiple centers and adjust to evolving workflows Required Skills: Insurance Verification, Billing Basics, Patient Intake Process, EHR/EMR Systems, Scheduling Software, Medical Terminology, Customer Service, Dependability Benefits: Comprehensive Healthcare – Medical, dental, and vision coverage, including prescription drug plans and telemedicine services., Flexible Savings Options – Choose from Health Savings Accounts (HSA) and Health Reimbursement Arrangements (HRA) to manage healthcare costs., Supplemental Protection – Accident, critical illness, and hospital indemnity plans to provide additional financial security., Dependent Care FSA – Pre-tax savings for eligible childcare and dependent care expenses., 401(k) Retirement Plan – Secure your future with a competitive company match., Disability Coverage – Voluntary short-term and long-term disability plans to protect your income., Fertility and Family Support – Resources and benefits designed to support fertility care and family planning., Life and AD&D Insurance – Financial protection for you and your loved ones., Counseling and Wellness Support – Free resources to support emotional, physical, and financial well-being., Education Assistance – Tuition reimbursement and certification support to help you grow in your career., Continuing Education – Access to a CEU library for ongoing professional development., Charitable Giving and Volunteer Program – Matched donations and paid volunteer time off to support causes you care about., Employee Referral Bonus – Earn rewards for helping us find top talent.