Client Care Co-ordinator

Role: Client Care Co-ordinator Location: White Cross Vets, Kings Heath Contract: Full-Time, Permanent At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners. White Cross Vets are a growing family-run group of practices with a genuine focus on quality care for pets. With our dedication to team members, we are the only veterinary practice to receive a three-star rating in the ‘Best Companies Accreditation’ for 5 years running. Not only is White Cross Vets the practice of choice for all pet owners, but we are also the employer of choice for the UK veterinary profession. To find out more about us visit www.whitecrossvets.co.uk. How You’ll Make a Difference As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction. You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey. Working Pattern This is a full-time position working 37.5 hours per week (including a share of Saturdays - with time given back in lieu). The shift pattern will be between practice opening times of Mon-Fri 8:30am-7:00pm and Saturdays, so flexibility will be required. Key Responsibilities We are looking for a Client Care Co-ordinator with a positive can-do attitude, excellent communication skills, and a love of pets and people. Confident and with a naturally caring disposition, you will fit seamlessly alongside our friendly practice teams as you help to provide a quality experience for pet owners and pets alike. Previous experience working in a busy reception environment managing phone calls and cash handling is desirable. Experience in handling sensitive and confidential information, working to tight deadlines and using IT systems would also be advantageous. In an environment which is often emotionally stressful for clients and pets, the ability to remain calm, confident, and friendly under pressure is essential. You Might Be a Great Fit If... You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring: * Excellent communication skills and a professional, welcoming manner * Experience in a customer-facing role, with a strong focus on service and attention to detail * The ability to manage multiple tasks effectively in a busy environment * A collaborative approach and willingness to support colleagues * A proactive attitude, with openness to feedback and learning How We’ll Support You At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from: * A key client-facing role within a supportive and collaborative practice team * Clear career pathways with progression opportunities within client care and practice leadership roles * Ongoing learning and development supported by experienced colleagues and practice teams * A values-led culture focused on care, community and continuous improvement What We Offer Our Team * 6.6 weeks' annual leave plus your birthday off * Increasing holiday allowance based on length of service * Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay * Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work scheme * Learning and development opportunities via the inspiring vet care Academy * Pension scheme * Discounted veterinary care * Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources. Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.