FOH Supervisor

Hourly Wage 

ISS offers full-time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The hourly pay range for this position is $34.00  - $35.00  per hour. 

Work Hours 

The work hours for this position are Mon-Fri, 6:30 am - 3:00 pm

Key Purpose

The FOH Supervisor’s purpose is to drive customer service, employee engagement, safety programs, signage, and provide micro kitchen supervision. They are responsible for satisfying the client and customer's needs by providing high quality, cost-effective food service operations.

The FOH Supervisor shall participate and lead in establishing corporate employee training and development programs as instructed by the Food Service Manager or General Manager.

Success Criteria

• Effective Team building
• Solve any customer complaints or issues
• Follow all food safety regulations
• Staff scheduling
• Hire and training new employees

Key Areas of Collaboration and Influence

• Work with others, such as Leadership, Chefs, Dietitians, etc., on team programming and safety
• Work with Management on duties assigned
• Fill in as needed to cover staffing shortages

Ideal Candidate Experience

• Experience in food systems with a high school diploma or equivalent
• Attention to detail
• Ability to multitask
• Interpersonal skills
• Ability to give and receive constructive feedback
• Shows ability to lead a team
• Experience with Microsoft Office and/or Google Workspace preferred

Key Accountabilities

• Day to day support of all fronts of the house and micro kitchen activities
• Tasks assigned as needed by the Food Service Manager or General Manager
• Must comply with all SERV Safe and HACCP programs and standards
• Building strong customer relationships and delivering customer-centric solutions
• Develop good customer relationships and address customer service needs
• Demonstrate an elevated level of accountability and self-awareness
• Build teams to be customer focused and solutions oriented, all while being flexible in constant change
• Maintain service standards and CPEs of the client
• Maintain product inventory to established levels
• Responsible for collecting and analyzing front-of-house operational data, including customer feedback, service times, and staff performance metrics, to support continuous improvement and enhance the guest experience

Physical Demands & Work Environment

• Work up to 8 hours a day on your feet, excluding breaks
• Must be able to lift a minimum of 25lbs
• Come to work properly dressed according to the dress code
• Employees must be able to work under pressure and time deadlines during peak periods

HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.  

To Executive Search Firms and Staffing Agencies: ISS Facility Services / Guckenheimer does not accept unsolicited resumes from agencies. All unsolicited resumes will be considered ISS Facility Services / Guckenheimer property, and ISS Facility Services / Guckenheimer will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the ISS Facility Services / Guckenheimer Human Resources Talent Acquisition Department.

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.