IPG Photonics is seeking a highly motivated individual to join our growing IT team and work in a fast-paced, dynamic, high-tech manufacturing company. As a Service desk intern, you will be responsible for providing technical assistance and support related to computer systems, hardware, and software.

 

The ideal candidate is a diligent, hardworking individual who is able to work in a team environment to assist IPG Service Desk staff in their day to day activities.

 

DUTIES:

• Perform troubleshooting activities to determine cause and resolution of computer hardware and software
• Assess and take ownership of technical support tickets in the helpdesk ticketing
• Collect information around problem, and escalate to higher support tier when needed.