Customer Service Representative (Fixed Term)

companyDescription jobDescription Primary Function of the Position Primarily support customer order operations by handling purchase orders, quotations, order processing, and delivery coordination in a timely and accurate manner. Provide professional support via phone and email to ensure smooth order processing and customer satisfaction throughout the order lifecycle. Accurately and timely process orders and requests in SAP ERP and Salesforce databases. Work closely with other cross-functional teams such as Field Service, Technical Support, Service Business, Capital Sales, Clinical Sales, Finance, SCM, RAQA, Contracts, and end-customers to accomplish company objectives. ​​​​​​​ Understand processes and make recommendations to improve overall team efficiency. Essential Job Duties Process customer purchase orders, quotations, and order-related requests accurately and promptly. Manage sales order entries in SAP with an understanding of customer PO requirements, terms, and conditions. Coordinate delivery schedules with logistics providers and prepare customer-related shipping documents. Support order issue resolution and follow up on pending sales orders or service requests. Monitor open sales orders and maintain related tracking files and reports. Support invoicing and crediting processes in coordination with Finance. Ensure compliance with company policies, regulatory requirements, and financial procedures. Effectively follow up on and resolve sales order or service request issues. Support cross-functional projects related to order operations, logistics, and process improvements. Provide administrative and operational support to the Customer Experience & Services team. Participate in process updates, testing, and continuous improvement activities as assigned. Perform other order support and administrative duties as required by business needs. qualifications Required Skills and Experience Highly customer and service-focused Open to candidates with less than 1 year of professional experience; relevant internship or administrative experience is a plus Strong communication skills, both verbal and written Troubleshooting and problem-solving skills Detail-oriented Time management abilities Interpersonal skills Possess a solid telephone skill set and communicate in a professional manner. Basic to intermediate proficiency in MS Office applications Experience with ERP systems such as SAP is preferred English communication skills (verbal and written) preferred additionalInformation Intuitive는 고용 기회 균등 고용주입니다. 당사는 인종, 성별, 임신 여부, 성적 지향, 성 정체성, 출신 국가, 피부색, 연령, 종교, 국가 보훈 대상자, 장애 여부, 유전 정보 또는 연방, 주 또는 현지 관련 법률에 따라 보호받는 기타 모든 지위에 관계없이 자격을 갖춘 모든 지원자 및 직원에게 동등한 고용 기회를 제공하며 모든 유형의 차별과 괴롭힘을 금지합니다. 당사는 기회 균등법에 따라 범죄 및 유죄 판결 기록이 있는 고용 자격을 갖춘 지원자를 고려할 것입니다. 본 직책은 사업상 필요 및/또는 선정된 후보자의 경험, 지식 및 기술에 따라 여기 명시된 직급과 다른 직급으로 채용될 수 있습니다. 급여 및 보수는 관련 법률에 따라, 주로 채용이 이루어진 직급 및 후보자의 자격 요건을 기준으로 결정됩니다.