Patient Coordinator - Bilingual - Albany

Summary: Insperity is seeking dedicated Patient Coordinators to join its client, a leader in value-based incontinence care. In this role, you will enhance patient well-being by providing personalized support and ensuring seamless care coordination. Responsibilities: - Respond to referrals, verify patient demographics and insurance eligibility, and assess the organization’s ability to meet patient needs - Obtain and track required physician documentation and secure insurance authorizations per policy - Engage with patients/caregivers to determine supply needs; communicate with referral sources regarding case status and alternative resources - Document all communications, process updates in the system, and ensure timely delivery setup - Work with internal teams and external partners to resolve issues, support quality standards, and follow company policies and procedures Required Qualifications: - A high school diploma or GED is required - Must type at least 45 WPM - Possess basic computer skills - Proficiency in common office software (e.g., word processing, spreadsheets) - Ability to learn proprietary systems quickly - Solid verbal and written communication skills - Must be able to read and interpret professional documents and draft reports - Proficient in Spanish Required Skills: Typing 45 WPM, Word processing, Spreadsheets, Proprietary systems, Spanish Benefits: Incentive compensation beginning after 90 days, once metrics are met, Comprehensive health coverage: Medical, dental, and vision insurance start on day 1, Robust retirement planning: 401(k) plan available with employer matching, Financial security: Life and disability insurance for added protection, Flexible financial options: Health savings and flexible spending accounts offered, Well-being and work-life balance: Paid time off, birthday program, and training opportunities