Information Technology (IT) Intern

Summary: Innovid is seeking an Information Technology (IT) Intern to contribute to the department’s operational maturity by formalizing and expanding technical documentation. The intern will focus on building a library of SOPs, leading the User Access Review process, and participating in IT meetings to support automation projects and AI initiatives. Responsibilities: - Standardize Institutional Knowledge: Partner with senior IT staff to document complex workflows, creating a robust library of Standard Operating Procedures (SOPs) and "How-To" guides for the Global Support team - Strengthen Security Compliance: Lead the User Access Review (UAR) process by auditing account permissions across various platforms to ensure we maintain a "least-privilege" security posture - Optimize Help Desk Operations: Build out troubleshooting documentation that empowers the help desk to resolve issues faster and with higher consistency - Enable Innovation: By managing essential governance and administrative tasks, you will provide the team the bandwidth to focus on high-impact AI initiatives and IT automation projects - Cross-Functional Collaboration: Interact with various departments to understand their technical needs and ensure documentation reflects the current user experience Required Qualifications: - Currently pursuing a degree in Information Technology, Computer Science, Cybersecurity, or a related technical field - An ability to take complex technical processes and translate them into clear, concise, and easy-to-follow documentation - A basic understanding of identity management, user permissions, and why compliance matters in a corporate environment - Strong organizational skills with the ability to manage data-heavy tasks (like access audits) with high accuracy - An interest in how IT operations evolve through automation and a desire to learn about modern AI implementation in a business setting - Comfortable reaching out to stakeholders across the company to verify access or gather information for SOPs Required Skills: Identity Management, User Permissions, Security Compliance, Access Auditing, IT Operations, AI Implementation, IT Automation Benefits: Flexible hybrid schedule, Company holidays, Unlimited snacks and free breakfast and lunch on select days in New York and Chicago offices, Professional development with a dedicated Talent Development team, Employee Resource Groups (ERGs), Philanthropy & awareness programs, Mentorship programs, In-office and virtual events & celebrations, Various volunteer opportunities, Innovative and collaborative work environment