ING
FCP Business Intelligence Lead
ExperiencedHybridFull-time
Location
Manila, National Capital Region, Philippines
Salary
Not listed
Experience
7+ years
Posted
Today
Job Description
FCP Business Intelligence Lead
Location: Manila (One Ayala Tower 2)
Expertise Lead, Management Information
Business Intelligence (BI) Lead
This Management Information (MI) Expertise Lead position is based in the Philippines.
1. Role Summary
MI Expertise Lead (Philippines)
Leads design & delivery of operational MI for global Retail CDD
Co-defines data & MI strategy for Retail FCP with Data Product Lead
Acts as bridge between demand and supply for data, operations, and WFM
Drives standardisation, prioritization, governance, and insight-led steering
2. Scope & Impact
Owns MI capability across Global FCP / Retail Operations:
Performance & analytics: productivity, quality, pipeline, efficiency
Operational MI: enables country & hub steering
Data management: quality, consistency, governance
Compliance: regulatory and audit adherence
Stakeholders: front office, operations, risk, tribes
Change: drives adoption across countries and hubs
3. Core Responsibilities
Strategy & Governance
Define and maintain global MI strategy aligned to Retail FCP priorities
Establish data governance standards (accuracy, consistency, security)
Ensure regulatory and audit compliance in reporting
MI Delivery
Design global dashboards, scorecards, KPIs
Deliver recurring and ad-hoc reporting
Translate data into actionable insights for leadership
Standardisation & Optimisation
Drive harmonisation across countries and hubs
Streamline data collection and transformation
Implement quality assurance controls
Tooling & Capability
Lead adoption of Power BI, Tableau, SAP BI
Act as MI SME (frameworks, tools, best practice)
Integrate new technologies and benchmarks .
Leadership & Stakeholders
Lead MI team in ING Hubs Philippines
Manage global stakeholders (countries, ops, tribes)
Partner with WFM on productivity, STP, E2E flow .
We are looking for
Bachelor’s degree in Analytics, Data Science, Computer Science, Business/ Finance or any equivalent course
You have 7+ years relevant work experience in an international operations context, preferably in a banking environment with an operational production focus, including experience of working with sourcing centers or, in ING or ING Hubs
You have 3+ years designing & running MI reporting, or Business Intelligence in an operational context, preferably in KYC / Compliance and/or CDD functions
Nice to have: You have 1+ year of working experience with KYC (CDD, FATCA, CRS), Financial Economic Crime, Anti-Money Laundering or Compliance and in leading teams in a matrix / hybrid set up (global)
You have a strong experience in a working in a complex global matrix organization, with ability to interact with and drive progress amongst senior stakeholders
You have proven change management skills
Proven ability to drive Operational MI reporting from the centers and countries, including FTE, performance and quality tracking,
Good knowledge of MS Excel and other BI & Data visualization software like (MS Power BI, Cognos, Tableau, etc.)
You have an efficiency and automation-oriented mindset with a proven track record of designing tools and solutions for improvement of operations processes and MI.
You have a proven profound understanding of data, demonstrated digital and technological savviness, successful experience in driving innovation
You have excellent communication, presentation, networking and influencing skills
You have proven leadership competencies, and you demonstrate self-awareness.
You are fluent in English (speaking and writing).
What we offer
We offer personal growth with many opportunities to develop yourself further and a position in job grade 18 (subject to final grading by the relevant committee).