Director, Solutions Architect - MSP Division

About ISI ISI serves the Defense Industrial Base with purpose-built compliance, cybersecurity, managed IT, and industrial security services. ISI’s MSP offering combines 24/7/365 support, U.S.-based help desk and SOC operations, cloud infrastructure monitoring, vendor/toolstack management, Microsoft GCC/GCC High migration capability, and compliance-first cybersecurity designed for defense contractors.
Role Summary ISI is seeking a Director, Solutions Architect to lead technical solution design for the MSP division. This person will own the architecture, packaging, licensing strategy, and technical standards behind ISI’s managed IT and cybersecurity offerings for DIB customers. The ideal candidate combines deep technical architecture experience with strong business judgment. They understand how to design secure, compliant, cost-effective solutions for customers handling CUI, ITAR/EAR, navigating CMMC, NIST 800-171, DFARS, FedRAMP, GCC, GCC High, Google Workspace, and related cloud compliance requirements. Key Responsibilities

• Own the technical architecture for ISI’s MSP offerings across Microsoft 365, GCC, GCC High, Azure, Google Workspace, endpoint management, email security, SOC tooling, backup, compliance tooling, identity, and cloud infrastructure.
• Design repeatable, scalable service packages that improve margin, reduce delivery complexity, and support CMMC/NIST/DFARS-aligned customer outcomes.
• Serve as the senior technical authority for customer solutioning, pre-sales architecture, implementation standards, and escalation design.
• Partner with Sales, MSP Operations, Compliance, Security, Finance, and Vendor Management to create solutions that lower ISI’s internal cost, increase revenue, and expand product offerings.
• Build licensing strategies for Microsoft and Google environments, including SKU selection, margin analysis, customer fit, renewal strategy, and compliance risk.
• Evaluate new vendors, tools, and services for technical fit, security, compliance, profitability, and operational scalability.
• Create reference architectures, implementation playbooks, technical standards, pricing assumptions, SOW language, and sales enablement materials.
• Support complex customer discovery and translate business, compliance, and technical requirements into clear solution designs.
• Maintain awareness of CMMC, FedRAMP, Microsoft, Google, DIB, and MSP market changes that affect ISI’s solution portfolio.
• Mentor engineers, architects, and sales engineers on solution design, licensing, compliance, and customer-facing technical communication.

Required Qualifications

• 10+ years in solution architecture, cloud architecture, managed services, cybersecurity, infrastructure, or related technical leadership.
• 5+ years supporting MSP, MSSP, defense contractor, government, regulated industry, or compliance-driven environments.
• Deep knowledge of Microsoft 365, Azure, Entra ID, Intune, Defender, Purview, GCC, GCC High, and Microsoft licensing models.
• Working knowledge of Google Workspace, Google security/compliance offerings, Assured Controls Plus, and Google licensing.
• Experience designing solutions for CMMC, NIST 800-171, DFARS 252.204-7012, FedRAMP, CUI, ITAR, or DIB customer environments.
• Ability to connect technical decisions to revenue, margin, delivery cost, risk, and customer retention.
• Experience creating SOWs, BOMs, technical proposals, reference architectures, and implementation standards.
• Strong executive communication skills with the ability to explain complex technical and licensing decisions to non-technical stakeholders.
• Strong knowledge of AI technologies.

Preferred Qualifications

• Microsoft Certified: Azure Solutions Architect Expert, Cybersecurity Architect Expert, Enterprise Administrator Expert, or similar.
• Google Cloud / Google Workspace security or architecture certification.
• Prior experience in a CMMC-focused MSP, MSSP, RPO, C3PAO-adjacent, or DIB-focused services company.
• Experience with SOC operations, SIEM/XDR, vulnerability management, endpoint security, backup/DR, email security, and compliance automation platforms.
• Experience building new managed service offerings from concept through pricing, launch, enablement, and operational handoff.

Success Measures

• Increased MSP gross margin through better licensing, tool rationalization, and standardized architectures.
• Higher attach rates for security, compliance, cloud, and managed service offerings.
• Faster, cleaner implementations through repeatable designs and reduced engineering rework.
• Improved customer fit between technical solution, compliance requirements, and budget.
• Expanded ISI product portfolio aligned to DIB market demand.
• Reduced vendor/tool overlap and improved utilization of Microsoft, Google, and ISI partner capabilities.