Patient Care Specialist

Summary: Independent Health is a company focused on fostering growth, innovation, and collaboration. They are seeking a Patient Care Specialist who will assist in pharmacy operations by managing incoming and outgoing customer calls related to drug delivery and services. Responsibilities: - A patient care specialist through incoming and outgoing calls answers patient inquiries about billing, procedures, policies and available services - Act as a liaison between patients and insurance companies, and facilitate communication between patients and doctors, medical staff and administrative staff - Maintain patient records; filing, documentation duties - Set up, data entry - Packaging and shipping - Financial arrangements, collecting co-payments - Coordination of benefits - Financial assistance coordination - Prior Authorization assistance with offices - Billing - Work as a team member within the patient services department and all other departments to promote information sharing and continuous process improvement - Specialists must function in strict accordance with standard, written procedures and guidelines with deviation approved by the supervising pharmacist Required Qualifications: - High School diploma or GED required - One (1) year of experience working in a high volume pharmacy, or equivalent setting, required, or six (6) months as a temporary associate in the Patient Care Specialist role or Reliance Operations & Compliance department - Effective oral and written communication skills and an aptitude for working with other health care professionals - Ability to lift a minimum of 5lbs - Proven examples of displaying the Reliance values: Collaborative, Accessible, Results-Oriented, Empowering, and Supportive Preferred Qualifications: - National Pharmacy Technician Certification (CPhT) - Experience working with online claims processing system Required Skills: Pharmacy operations, National Pharmacy Technician Certification (CPhT), Online claims processing system, Patient records management, Data entry, Billing, Coordination of benefits, Prior Authorization assistance, Financial assistance coordination, Accessibility, Results orientation, Empowerment, Supportiveness Benefits: Full range of benefits, Generous paid time off