Customer & Sales Support Specialist

Summary: InSearch is looking for multiple customer service driven individuals to join their team. The ideal candidate will be detail-oriented and comfortable working in high volume environments, handling responsibilities such as customer data management, order entry, and providing exceptional customer service. Responsibilities: - Review incoming contracts for new sales orders to verify agreement specifications, including pricing, inventory demand, order entries, and freight rates - Promptly respond to customer phone and email requests regarding price, availability, confirming shipment status, and update customer information - Assist customers with orders, changes to orders and inquiries regarding their bills - Handle customer inquiries, requests, troubleshoot product failures, and identify requests via pictures from customers phone and email - Provide support and update department managers and lead staff on various transactions related to their day-to-day activities - Provide exceptional customer service to customers and suppliers - Learn logistical and supply chain management of equipment and parts Required Qualifications: - Proficiency in Microsoft Excel and experience working in multiple operating systems - Outstanding communication, attention to detail, customer service and problem-solving skills a must - Strong mathematical, analytical, and organizational skills needed Preferred Qualifications: - Supply Chain and/or Manufacturing & Distribution background preferred Required Skills: Microsoft Excel, Multiple operating systems, Order entry, Contract administration, Supply chain, Manufacturing & distribution, Data entry, Basic accounting Benefits: 401(k), 401(k) matching, Dental insurance, Flexible schedule, Health insurance, Health savings account, Life insurance, Paid time off, Paid training, Vision insurance