Growth & Operations Associate

Summary: Impulse Alarm is a technology-driven home security company that focuses on consumer finance. The Growth & Operations Associate will support home security customers, onboard referral partners, and assist in building operations while gaining exposure across various parts of the business. Responsibilities: - Support home security customers — answering questions, resolving issues, and making sure they feel taken care of - Onboard and support referral partners — help them understand our program, get set up, and stay engaged - Do outreach to prospective referral partners — pick up the phone, send a sharp email, follow up, and build relationships - Have initial conversations with prospective customers, walk them through a quote, and hand off warm leads to our local sales reps and technicians - Help build and improve operations: create training materials for sales reps and partners, develop FAQs and sales collateral, document processes - Use AI tools as a genuine part of your daily workflow — not as a gimmick, but as a force multiplier for everything you do - Grow into more — this role is intentionally broad, and as your strengths emerge, we'll build a more technical or senior role around them Required Qualifications: - You're excited to learn and grow as much as possible - You're someone who figures things out fast and doesn't wait to be told what to do - You're a strong written and verbal communicator — you can write a clear email, run a smooth call, and explain things simply - You're comfortable — genuinely comfortable — talking to customers and partners on the phone. Not reading from a script. Actually talking - You're excited about AI tools and technology. You're already using them, or you can't wait to start. (This is non-negotiable.) - You might be brand new to the workforce — and that's completely fine. What matters isn't your resume, it's your drive - You're organized enough to manage multiple moving pieces across customers, partners, and internal tasks without dropping the ball - Grit — you push through when things get hard - High agency — you find a way, not an excuse - Entrepreneurial mindset — you think like an owner Required Skills: AI tools usage, Customer support, Sales outreach, Operations support, Training material development, Process documentation, Customer communication, Grit, High agency, Entrepreneurial mindset Benefits: Health, dental, and vision benefits, Flexible time off