J-051168 Customer Support Consultant - Bilingual (French & English)

Summary: IDEXX Livestock Diagnostics is a leader in veterinary diagnostics, and they are seeking a Bilingual Customer Support Consultant to serve as the direct line between IDEXX and their customers. This role involves answering customer questions, resolving issues, and providing lab test results while maintaining high standards of customer service in a virtual work environment. Responsibilities: - You will act as the liaison between customers and the IDEXX laboratories - As a member of this team, you will answer customer questions and quickly and effectively resolve issues - You will provide and clarify lab test results, coordinate follow-up tests on samples, and help coordinate the pickup and delivery of samples Required Qualifications: - Fluent in both French and English - Highly motivated, goal-oriented, and a strong collaborator - Proven track record of providing extraordinary customer service - Experience in a technically related field, veterinary practice, laboratory setting, and/or contact center environment - Strong computer and technical skills - Master problem solver with fine attention to detail - Strong organizational skills in a multi-tasking environment - Ability to learn quickly and apply skills and abilities to a variety of customer interactions - Superb listening and communication (verbal and written) skills - Strong interpersonal skills with the ability to establish rapport quickly - Ability to be on the phone for 8 hours a day in a quiet workspace or office - Schedule flexibility to work 8.5 hours between 11:30am and 8:00pm EST Monday-Friday and Saturdays (9am -5:30pm EST) on a rotating basis - Reliable and dependable attendance Preferred Qualifications: - Associate's or bachelor's degree in a computer-related discipline or scientific (Biology/Chemistry/etc.) discipline or equivalent combination of education and experience Required Skills: Customer service, Veterinary practice knowledge, Laboratory setting experience, Contact center experience, Computer skills, Technical skills, Bilingual French, English, Listening Benefits: Eligible for annual bonus, Health / Dental / Vision Benefits