Workforce Management Professional: Junior Role

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences. As a Workforce Management Professional: Staffing, you will be responsible for assessing demand, identifying candidates, and optimizing deployment to fulfill project needs. You will serve as a single point of responsibility for the duration of assigned engagements, ensuring seamless delivery of staffing solutions. Your primary responsibilities will include: • Assess Demand and Identify Candidates: Analyze project requirements to determine staffing needs, identify suitable candidates, and match supply and demand to ensure efficient deployment. • Manage Assignments and Deployment: Oversee the assignment and deployment of resources, ensuring proper tagging, filling, and closure of seats, and maintaining accurate staffing plans and project on-boarding/off-boarding records. • Analyze Measurements and Metrics: Examine data to provide quantitative insights into the effectiveness, quality, and productivity of staffing solutions, identifying areas for improvement and optimizing processes accordingly. • Provide Policy Guidance: Offer advice and counsel to HR Partners and management on the application of IBM's policies and procedures, including vendor relations, privacy, and separation. • Collaborate with Matrix Organizations: Partner with various teams, such as legal, medical, security, and finance, to address significant issues and ensure compliance with IBM's policies and procedures. • Exposure to Staffing Processes: Familiarity with assessing demand, identifying candidates, and matching supply and demand to fulfill project needs, with an understanding of delivery skills and sourcing channels. • Knowledge of IBM Policies: Understanding of IBM's policies and procedures, including vendor relations, privacy, separation, and System Usage and Solicitation, with the ability to provide guidance on their application. • Experience with Data Analysis: Exposure to analyzing measurements and metrics data to provide quantitative insights into the effectiveness, quality, and productivity of staffing solutions. • Familiarity with CLAIM System: Basic understanding of the Common Labor Information Management System (CLAIM) and its application in staffing processes. • Experience with Collaboration: Exposure to collaborating with matrix organizations, including legal, medical, security, and finance, to address significant issues and ensure compliance with IBM's policies and procedures. • Data Analysis Techniques: Exposure to analyzing measurements and metrics data to provide quantitative insights into the effectiveness, quality, and productivity of staffing solutions, including data inspection, trend analysis, and results interpretation. • CLAIM System Knowledge: Basic understanding of the Common Labor Information Management System (CLAIM) and its application in staffing processes, including data management and reporting. • Negotiation and Organization: Exposure to negotiation and organization techniques, including conflict resolution and partnering with multiple stakeholders to achieve mutually beneficial agreements. Costa Rica Enterprise Operations Hybrid Professional Heredia, CR