Expert Labs Service Offerings Manager

At IBM Global Sales, we bring together innovation, collaboration, and expertise to help clients solve their most complex business challenges. Working across industries and geographies, you’ll partner with colleagues, clients, and partners to co-create solutions that drive digital transformation and lasting impact.Success in Global Sales is built on curiosity, empathy, and collaboration. You’ll connect technical understanding with strong people skills, building trusted relationships and shaping solutions that improve business and society. With world-class onboarding, continuous learning, and a supportive culture, IBM offers the tools and opportunities to grow your career. Join us and be part of a global team that’s passionate about driving innovation and making a difference. Expert Labs Service Offerings Manager Position Overview We are seeking an experienced Expert Labs Service Offerings Manager for the Automation Platform to lead the development, management, and optimization of our Service Offerings portfolio. This strategic role combines technical expertise, business acumen, and customer insight to create and deliver high-value service offerings that drive customer success and business growth. Key Responsibilities Service Offering Portfolio Management ? Design, develop, and maintain a comprehensive portfolio of Expert Labs service offerings ? Define service scope, deliverables, pricing models, and success criteria for each offering ? Continuously evaluate and optimize existing service offerings based on market trends, customer feedback, and business objectives ? Create and maintain service catalogs, documentation, and collateral materials ? Establish service level agreements (SLAs) and key performance indicators (KPIs) for all offerings Strategic Planning & Business Development ? Conduct market research and competitive analysis to identify new service opportunities ? Collaborate with Practice Leaders, sales, marketing, solution architects, and product teams to align service offerings with go-to-market strategies ? Develop business cases and ROI models for new service offering initiatives ? Define pricing strategies and packaging options that maximize value and profitability ? Track and report on service offering performance metrics, revenue, and customer satisfaction Technical Leadership & Innovation ? Stay current with emerging technologies, industry trends, and best practices ? Partner with technical teams to ensure service offerings leverage cutting-edge solutions ? Identify opportunities to standardize and automate service delivery ? Develop frameworks, methodologies, and tools to enhance service quality and efficiency ? Lead proof-of-concept initiatives and pilot programs for new service offerings Stakeholder Management & Collaboration ? Work closely with delivery teams to ensure successful service implementation ? Collaborate with customer success teams to gather feedback and drive continuous improvement ? Partner with sales enablement to create training materials and support sales teams ? Engage with customers to understand their needs and validate service concepts ? Build relationships with technology partners and vendors to enhance service capabilities Operational Excellence ? Establish and maintain service delivery standards and quality assurance processes ? Develop resource planning models and capacity management strategies ? Create and manage service offering roadmaps and release schedules ? Ensure compliance with company policies, industry regulations, and security standards ? Drive operational efficiency through process improvement and automation   Education & Experience ? Bachelor's degree in Computer Science, Engineering, Business, or related field (Master's degree preferred) ? 7+ years of experience in professional services, consulting, or technical service delivery ? 3+ years in a service management, product management, or business development role ? Proven track record of successfully launching and managing service offerings Technical Skills ? Have a business understanding of the products within the Automation Platform. ? Experience with service design methodologies and frameworks (ITIL, Agile, DevOps, etc.) ? Familiarity with IBM’s internal AI tools ? Strong analytical skills with experience in financial modeling and business case development ? Proficiency in creating technical documentation and presentations Business & Leadership Skills ? Strategic thinking with ability to translate business objectives into actionable service strategies ? Excellent project management and organizational skills ? Strong communication and presentation skills for both technical and executive audiences ? Proven ability to influence and collaborate across multiple teams and stakeholders ? Experience managing P&L or service line budgets ? Customer-centric mindset with focus on delivering value and driving satisfaction Personal Attributes ? Self-motivated with entrepreneurial spirit and drive for innovation ? Adaptable and comfortable working in fast-paced, dynamic environments ? Strong problem-solving abilities and attention to detail ? Collaborative team player with leadership capabilities ? Passionate about technology and continuous learning   Preferred Qualifications ? MBA or relevant advanced degree ? Experience in a high-growth technology company or consulting firm ? Background in both pre-sales and post-sales service delivery ? Experience with SaaS business models and subscription services ? Knowledge of specific industry verticals (financial services, healthcare, retail, etc.) India Product Management Hybrid Professional Bangalore, IN