In-Home Performance Lead

In-Home Performance Lead Location: Remote Nationwide Become a part of our caring community Humana’s In‑home Health & Well‑being Assessments (IHWA) Program is a well‑established, high‑performing initiative designed to deliver comprehensive health assessments to Medicare Advantage members. The program supports member education, closes Stars gaps, and facilitates timely follow‑up for unmanaged medical, behavioral, and social determinants of health (SDOH) needs. The IHWA department is structured around the core priorities outlined in the IHWA five‑year strategic plan, including Member Engagement, Volume Performance, Stars Support, Post‑Visit Follow‑Up, Program Value, and Vendor Operational Excellence. The IHWA Performance Lead is responsible for proactively tracking, analyzing, and managing performance across cohorts, states, and vendor partners. This role collaborates closely with internal stakeholders and external vendors to identify performance trends, surface risks and opportunities, and ensure outcomes align with program and bid objectives. The IHWA Performance Lead designs and drives performance management strategies that support value‑based program outcomes. This role partners closely with senior leaders on implementation planning, performance optimization, and continuous improvement initiatives across cohorts, states, and vendors. The Performance Lead analyzes and communicates program results, identifies trends and risks, and provides data‑driven insights to inform decision‑making. The role helps develop functional and segment‑specific strategies on complex and high‑impact performance matters. The Performance Lead exercises independent judgment and discretion in addressing multifaceted performance challenges, determining appropriate courses of action, and recommending corrective or enhancement strategies. This position operates with minimal supervision and requires advanced analytical thinking, effective stakeholder collaboration, and sound decision‑making across variable and dynamic conditions. Required Qualifications Bachelor’s degree in business, health administration, public policy, data analytics, or a related field; equivalent experience may be considered 5+ years of experience in performance management, program delivery, operations, or analytics, preferably within IHWA or similar workforce/healthcare initiatives Proven experience monitoring and managing performance across multiple cohorts, states, or vendors Strong analytical skills with the ability to interpret performance data, identify trends, and proactively flag risks and opportunities Experience developing and tracking KPIs, scorecards, and performance dashboards against bid or contract goals Demonstrated ability to manage vendor performance and drive accountability through data-driven insights Excellent communication and stakeholder management skills, with the ability to present performance findings to leadership and external partners Strong problem-solving skills and the ability to recommend and implement corrective action plans Highly organized, with the ability to manage multiple priorities in a fast-paced, deadline-driven environment Proficiency in data and reporting tools (e.g., Excel, Power BI, Tableau, or similar platforms) SQL Server Experience Preferred Qualifications Advanced experience with performance visualization, automation, or predictive analytics Background in continuous improvement, process optimization, or operational excellence Experience collaborating with cross-functional teams including operations, finance, compliance, and vendors Master's Degree in Business Administration or a related field Strong analytical skills Remote-Work-At-Home Requirements To ensure Work-at-Home employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. Satellite, cellular and microwave connection can be used only if approved by leadership. Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job. Employees must work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $115,200 - $158,400 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 05-20-2026 About us About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com. ​ Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.