Dr. Call Mail Operations Pharmacy Technician

Summary: Humana is a leading healthcare services company, and they are seeking a Dr. Call Mail Operations Pharmacy Technician. The role involves providing resolutions for prescription issues, communicating with healthcare providers, and managing patient profiles to ensure efficient pharmacy operations. Responsibilities: - Provides resolution or outreach for resolution on prescriptions that are incomplete, invalid, or contain clinical issues preventing the fulfillment of the request - Decisions based on interpretation of area/department policy and methods for completing assignments - Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction - Communicate with physician offices and hospitals via fax or telephone - Responsible for researching and updating clarifications and denials on patient profiles - Responsible for making or taking phones calls to and from providers, patients and/or retail pharmacies Required Qualifications: - Candidates MUST reside in one of the following states: Texas, Arizona, Florida, or Ohio - Must have an active Pharmacy Technician License in the state you reside - 1+ years of experience as a Pharmacy Technician in a retail, mail order or hospital pharmacy - Ability to solve problems and encourage others in collaborative problem solving - Self-directed, but also able to work well in a group - A positive, proactive attitude, energetic, highly motivated and a self-starter - Inbound/outbound call experience in any pharmacy setting - Strong communication skills both written and verbal - Great attention to detail - Ability to handle multiple tasks simultaneously - Ability to work accurately and efficiently while performing repetitive tasks - Intermediate PC skills - Must have the flexibility to work any hours between 8:00am-8:00pm EST Preferred Qualifications: - High School Diploma or GED - National Certification, PTCB/CPhT Required Skills: Pharmacy Technician License, Pharmacy Technician experience, Inbound/outbound call handling, PC skills, Self-direction, Multitasking Benefits: Medical, Dental and vision benefits, 401(k) retirement savings plan, Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), Short-term and long-term disability, Life insurance