Humana→
Dr. Call Mail Operations Pharmacy Technician
Entry LevelRemote
Location
Not specified
Salary
$40k–$52k/yr
Experience
Not specified
Posted
1 month ago
Skills
pharmacy technician licensepharmacy technician experienceinbound/outbound call handlingpc skillsself-directionmultitasking
Job Description
Summary: Humana is a leading healthcare services company, and they are seeking a Dr. Call Mail Operations Pharmacy Technician. The role involves providing resolutions for prescription issues, communicating with healthcare providers, and managing patient profiles to ensure efficient pharmacy operations.
Responsibilities:
- Provides resolution or outreach for resolution on prescriptions that are incomplete, invalid, or contain clinical issues preventing the fulfillment of the request
- Decisions based on interpretation of area/department policy and methods for completing assignments
- Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction
- Communicate with physician offices and hospitals via fax or telephone
- Responsible for researching and updating clarifications and denials on patient profiles
- Responsible for making or taking phones calls to and from providers, patients and/or retail pharmacies
Required Qualifications:
- Candidates MUST reside in one of the following states: Texas, Arizona, Florida, or Ohio
- Must have an active Pharmacy Technician License in the state you reside
- 1+ years of experience as a Pharmacy Technician in a retail, mail order or hospital pharmacy
- Ability to solve problems and encourage others in collaborative problem solving
- Self-directed, but also able to work well in a group
- A positive, proactive attitude, energetic, highly motivated and a self-starter
- Inbound/outbound call experience in any pharmacy setting
- Strong communication skills both written and verbal
- Great attention to detail
- Ability to handle multiple tasks simultaneously
- Ability to work accurately and efficiently while performing repetitive tasks
- Intermediate PC skills
- Must have the flexibility to work any hours between 8:00am-8:00pm EST
Preferred Qualifications:
- High School Diploma or GED
- National Certification, PTCB/CPhT
Required Skills: Pharmacy Technician License, Pharmacy Technician experience, Inbound/outbound call handling, PC skills, Self-direction, Multitasking
Benefits: Medical, Dental and vision benefits, 401(k) retirement savings plan, Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), Short-term and long-term disability, Life insurance
Benefits
Medical
Dental and vision benefits
401(k) retirement savings plan
Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
Short-term and long-term disability
Life insurance