Inside Sales Lead & Customer Success (Supporting Eastern Time Zone)

Inside Sales Lead & Customer Success(Supporting Eastern Time Zone)

Overview

Founded in 2001, Hugel is a South Korea–based global leader in medical aesthetics, specializing in the development and commercialization of botulinum toxin, hyaluronic acid fillers, skin boosters, threads, and biocosmetics. Over the past two decades, Hugel has built a strong global footprint, with commercial presence in approximately 70 countries and operations across nine international subsidiaries.

Leveraging strong global momentum, Hugel Aesthetics was formed as the Company’s dedicated North American business unit, established to lead commercialization in the United States, Canada and Australia. Backed by Hugel’s global scale and expertise, Hugel Aesthetics is a well-resourced, growth-oriented organization focused on expanding access to Letybo and establishing a strong, long-term presence in medical aesthetics.

Company Culture

We are building our U.S. organization from the ground up, creating a culture that is intentionally different from traditional, highly layered companies. This is a rare opportunity to join at an early stage and help shape not only the business, but the way we work, lead, and grow together.

Our culture is rooted in high ownership, collaboration, and the belief that every voice matters. We value people who bring ideas, take initiative, and want a true seat at the table. In this environment, individuals are empowered to make an impact, move with agility, and help build what comes next.

Above all, we are deeply customer focused. We are committed to earning trust, building long-term partnerships, and delivering meaningful value through science, transparency, and integrity.

This role is ideal for someone who thrives in a fast-paced, entrepreneurial environment, embraces ambiguity, and is energized by the opportunity to build, contribute, and grow alongside a team that is creating something special

About the Role

The Inside Sales Lead & Customer Success role sits at the center of our commercial engine — partnering closely with Field Sales and serving as a primary point of contact for our customers. This individual will play a critical role in delivering a seamless, high-touch customer experience while supporting revenue execution and scalable growth. This role supports Eastern time zones so workday begins at 6:00 am pacific.

If you thrive in a fast-paced environment, enjoy building relationships, and want broad exposure across sales, customer success, and operations — this is a unique opportunity to make an impact.

What You’ll Do

Drive Inside Sales & Account Performance

• Partner closely with Field Sales Representatives to support account performance, pipeline progression, and reorder activity
• Proactively engage customers through outbound outreach (reorders, promotions, lifecycle touchpoints)
• Support program enrollment, sample coordination, and promotional execution
• Deliver consultative support through strong product and business knowledge

Own the Customer Experience

• Serve as a primary point of contact for inbound customer inquiries (phone, email, web)
• Manage the full customer lifecycle, including onboarding, account setup, and ongoing support
• Build strong, long-term relationships with practices and key stakeholders
• Communicate proactively on order status, product availability, and account updates
• Ensure accurate order execution, fulfillment coordination, and issue resolution
• Document and manage all customer interactions in Salesforce

Enable Operational Excellence

• Partner cross-functionally with Finance (AR), Supply Chain, and 3PL partners to resolve customer needs
• Deliver a high-touch, best-in-class customer experience with professionalism and urgency
• Manage multiple priorities in a fast-paced environment while meeting service expectations
• Identify and drive process improvements to enhance efficiency and customer satisfaction

What You Bring

Required

• 3–5+ years of experience in customer success, inside sales, or account management (medical device, pharma, or aesthetics experience preferred)
• Experience in a high-volume, fast-paced customer-facing environment
• Strong communication, organization, and problem-solving skills
• High attention to detail with the ability to manage competing priorities
• Proficiency in Microsoft Office (Excel, Outlook, Word)

Preferred

• Experience with Salesforce and ERP/order management systems (e.g., SAP)
• Experience supporting field sales teams in a B2B or healthcare environment
• Bachelor’s degree or equivalent experience

How You Work

• Customer-first mindset with strong relationship-building skills
• Commercially minded with the ability to support and drive revenue growth
• Highly organized with strong execution discipline
• Collaborative, team-oriented, and cross-functional in approach
• Ownership mentality with a high level of accountability

Compensation

The most likely base pay range for this position is $95,000 to $110,000 per year. Several factors, such as experience, tenure, skills, and particular business needs, will determine an individual’s exact level of compensation. Base salary is only one element of employee compensation at Hugel Aesthetics. The total compensation could include bonuses or sales incentives.

Why This Role Matters

This role is central to the success of Hugel’s U.S. launch. You will operate at the intersection of sales execution, customer experience, and operations — directly impacting how we serve customers and scale our commercial model.

You won’t just support the business — you will help build it.