Hoya Vision Care→
Optical Call Center Representative
Entry LevelOn-siteFull-time
Location
Columbia, IL
Salary
$37k–$37k/yr
Experience
No experience required
Posted
Today
Skills
telephone customer serviceoptical experienceinsurance billinginsurance reconciliationvspvbavcpsuperior insuranceeye-med insurance
Job Description
Summary: Hoya Vision Care is a leading manufacturer in optical technology innovation, dedicated to providing high-quality eyeglass lenses. They are currently seeking a Customer Service Representative to manage incoming customer calls, process orders, and resolve inquiries related to their products and services.
Responsibilities:
- Answer incoming calls from customers in a professional manner
- Receive new orders, input Rx order correctly into DVI
- Address and resolve customer requests and issues related to lab, lenses, services, pricing, product
- Direct complaints concerning billing and services rendered
- Refer complaints of service failures to designated department managers for investigation
- Locate an order’s current or past position in the facility by checking in computer system
- Tag trays when necessary for expediting
- Give estimated order completion times, monitor own “promise jobs,” and notify customers of delays
- Document phone conversations in account notes in DVI
- Keeps abreast of products and availability
Required Qualifications:
- High School Diploma or GED
- 2 years of telephone customer service experience a plus
- Optical experience recommended
- Insurance billing and reconciliation recommended (VSP, VBA, VCP, Superior, and Eye-Med)
Required Skills: Telephone Customer Service, Optical Experience, Insurance Billing, Insurance Reconciliation, VSP, VBA, VCP, Superior Insurance, Eye-Med Insurance
Benefits: Health/Dental/Vision/Disability Insurance, Tuition Reimbursement, 401K plans, PTO and Paid Holidays
Benefits
Health/Dental/Vision/Disability Insurance
Tuition Reimbursement
401K plans
PTO and Paid Holidays