Optical Call Center Representative

Summary: Hoya Vision Care is a leading manufacturer in optical technology innovation, dedicated to providing high-quality eyeglass lenses. They are currently seeking a Customer Service Representative to manage incoming customer calls, process orders, and resolve inquiries related to their products and services. Responsibilities: - Answer incoming calls from customers in a professional manner - Receive new orders, input Rx order correctly into DVI - Address and resolve customer requests and issues related to lab, lenses, services, pricing, product - Direct complaints concerning billing and services rendered - Refer complaints of service failures to designated department managers for investigation - Locate an order’s current or past position in the facility by checking in computer system - Tag trays when necessary for expediting - Give estimated order completion times, monitor own “promise jobs,” and notify customers of delays - Document phone conversations in account notes in DVI - Keeps abreast of products and availability Required Qualifications: - High School Diploma or GED - 2 years of telephone customer service experience a plus - Optical experience recommended - Insurance billing and reconciliation recommended (VSP, VBA, VCP, Superior, and Eye-Med) Required Skills: Telephone Customer Service, Optical Experience, Insurance Billing, Insurance Reconciliation, VSP, VBA, VCP, Superior Insurance, Eye-Med Insurance Benefits: Health/Dental/Vision/Disability Insurance, Tuition Reimbursement, 401K plans, PTO and Paid Holidays