Customer Service Representative

Summary: HomeTeam Pest Defense is a leading pest management company that prioritizes customer satisfaction. They are seeking a Customer Service Representative to provide positive experiences, resolve customer issues, and support service scheduling. Responsibilities: - Provide information to prospects and initiate new service - Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers - Interact with customers/prospects by scheduling various pest and builder related services using the Route Point software - Resolving customer problems with invoices and billing questions - Conduct telephone conversations with customers about issues surrounding their service in a professional manner - Enter service-related notes in system software - Provide general marketing information to prospects and customers as requested - Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed - Maintain customer files on computer and in filing system - Validate technician paperwork for completeness and accuracy - File Technician paperwork in customer files - Update notes in system with technician and other employee customer information - Print, distribute, and review service tickets for technicians - Have a basic knowledge of technician’s job and processes of company's treatment processes - Properly follow HomeTeam Pest Defense telephone etiquette procedures - Ability to calm and diffuse angry customers - Escalate appropriate inquiries or problems to managers - Collect and reconcile payments received by technicians Required Qualifications: - Must have 1 year of previous customer service experience - Entry level customer service skill and technique - Basic / entry level understanding of computers - Entry level skill on use of company telephone features and how to use them - Must be 18 years or older with a high school diploma or GED Required Skills: Customer service experience Important Skills: Computer skills, Telephone etiquette Nice-to-Have Skills: Problem resolution, Communication skills Benefits: Comprehensive benefits package including medical, dental, vision, Company paid life & AD&D insurance, 401(k) plan with company match up to 6%, Employee stock purchase plan, Paid Time off and holidays, Employee discounts, Tuition reimbursement, Dependent scholarship awards, An opportunity to advance within the company, Recognition for a job well done, A friendly work environment, Employee referral bonuses, The opportunity for professional growth and respect that comes from working for an industry leader