Guest Service Representative

Summary: Hollander Hospitality is seeking a Guest Service Representative to join their team at the Holiday Inn Express Hotel & Suites Puyallup. The role involves providing outstanding guest service by delivering accurate information and maintaining a professional demeanor while assisting guests. Responsibilities: - Provides outstanding guest service to arriving, departing, and in-house guests by delivering accurate and timely information and services and maintaining a professional, friendly and helpful demeanor at all times Required Qualifications: - Knowledge of: Principals of providing customer service including customer needs assessment, meeting quality standards for service and evaluation of customer satisfaction - Standard cash handling procedures - Front office operations and emergency procedures - Property Management System and downtime procedures - Skills and Ability to: Actively listen and give full attention to guests, asking questions when necessary to find out how to best meet their needs - Communicate effectively in the English language in writing using correct spelling, grammar and rules of composition and verbally by speaking clearly and concisely - Add, subtract, multiply and divide quickly and accurately - Manage one's time in order to meet productivity standards - Effectively use standard office equipment such as computers and related software, printers, photocopier, fax and multiple line telephone system - Adapt to constantly changing situations and personalities ensuring quality service to all guests by maintaining a friendly, professional and courteous demeanor at all times - Acknowledge, understand and abide by company programs, policies, procedures and brand standards - Present a professional appearance; wear appropriate uniform and slip resistant footwear according to the standards of the position and company policy - Education and Experience: High school diploma or equivalent - At least one year experience providing customer service directly to the public - PHYSICAL REQUIREMENTS: Medium Work: Exerting up to 50 lbs. of force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects - Position requires ability to stand behind front desk for up to 8 hours to assist guests, visual acuity to analyze written information and view computer terminal and ability to express and exchange information by means of the spoken word - Must be able to stand, pull, grasp, see, crouch, lift, hear, reach, push, perform repetitive motions, and talk as required by the job Required Skills: Customer service principles, Front office operations Important Skills: Property Management System, Cash handling procedures Nice-to-Have Skills: Office equipment usage Benefits: Paid Time Off, Holiday Pay, Paycheck Advancement Program, Hotel Travel Discounts, Supplemental Insurance, Employee Assistance Program, Insurance - Medical, Dental, Vision, Life and AD&D, 401(k) Plan with Employer Match