Technical Support Engineer

Technical Support Engineer Location: Santiago, Region Metropolitana de Santiago, Chile Location: Santiago, Region Metropolitana de Santiago, Chile Job ID: R0125415 Date Posted: 2026-06-01 Company Name: HITACHI ENERGY CHILE S.A. Profession (Job Category): Communications & Corporate Affairs Job Schedule: Full time Remote: No Job Description: The opportunity Be part of Network Control, a team within Enterprise Software that delivers world-class network management systems for utilities and power companies. You will support customers using Network Manager, our SCADA/EMS/GMS platform, ensuring their systems run smoothly in production. You will join a skilled, engaged team where your work directly impacts communities and society. This role offers real growth opportunities in a global, collaborative environment. How you'll make an impact Provide first-line support to customers using Network Manager. Manage and resolve incoming support requests from utility and power companies. Support planned and unplanned outage management processes. Assist customers with SCADA, EMS, and GMS systems in live production environments. Collaborate with your team to troubleshoot and find solutions quickly. Contribute to the continuous improvement of support processes. Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines. Your background Experience in technical support or a similar engineering role. Knowledge of SCADA, EMS, or GMS systems. Ability to manage multiple support tasks simultaneously. Strong communication skills to interact with customers effectively. Problem-solving mindset with attention to detail. Fluency in English (written and spoken). Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.