Customer Service Representative

Summary: Hillyard, Inc. is currently taking applications for a Customer Service Representative for their Customer Service team. The role involves processing customer orders, maintaining accounts, and responding to inquiries to ensure customer satisfaction. Responsibilities: - Process Distribution and Customer Orders - Process inter-departmental orders / sample and replacement orders - Process return orders - Track shipments - Performs account maintenance and updates - Processes National Account orders, billing, follow up with Independent Distributors to assure order fulfillment - Respond to customer inquires - Processes credit memos - Maintains customer specific pricing - Monitors the open orders report - Operates the Northwest Missouri City Sales Office Required Qualifications: - High School Diploma, GED, or equivalent - 1 year of experience in a related field - Knowledge of SAP a plus - Ability to multi-task - Ability to communicate effectively verbally and in writing Required Skills: SAP Benefits: Paid holidays, Paid time off programs, Industry leading 401(K) and profit-sharing program, Excellent medical, vision, dental