Enterprise Architect – Networking Support & Services

Enterprise Architect – Networking Support & Services Location: Bengaluru, Karnātaka, India Enterprise Architect – Networking Support & Services This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: AtHPE Networking, theDigital Experience & Automation (DEA) team is reimagining how people experience support and services in a digital‑first world—setting new standards for the future of networking.We enable customers, partners, and employees through AI‑driven tools and modern platforms, transforming support into a unified, efficient, and simple experience that drives measurable value. Our mission is grounded ininnovation with purpose: applying automation, AI, and data‑driven insights to simplify journeys, reduce friction, and create meaningful outcomes at every touchpoint. Define and drive enterprise architecture for networking customer support and service platforms, ensuring seamless, scalable, and integrated customer experiences. Align technology strategy across digital portals, automation solutions, Salesforce, and enterprise systems to support end-to-end service delivery. What you'll do: Architecture Strategy & Governance Define architecture vision, standards, and roadmaps for customer support and service ecosystems Ensure alignment of IT solutions with customer experience and service operations goals Platform & Integration Architecture Design end-to-end architecture across customer portals, support systems, and backend platforms Define integration patterns across Salesforce, CRM, ERP, and service platforms Drive API-first, microservices, and event-driven architectures Customer Experience & Automation Architecture Architect solutions for customer support journeys, self-service, and omnichannel engagement Enable guided experiences, case management flows, and lifecycle journeys Define automation architecture leveraging BOTs, RPA, APA, and workflow orchestration Governance & Standards Establish standards for security, data, and integration governance Review and approve solution designs and ensure compliance with enterprise architecture Stakeholder Collaboration Partner with engineering, product, and support teams to guide solution delivery Influence technology decisions and vendor/platform selection What you need to bring: 15–18 years of experience in enterprise architecture or senior technology roles Strong experience in customer support platforms, Salesforce, and enterprise integrations Expertise in APIs, microservices, cloud platforms, and automation technologies (RPA/BOTs/APA) Key Skills Enterprise and integration architecture Customer journey and support systems design Automation and AI-driven solutions Stakeholder influence and strategic thinking Additional Skills: Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Release Management, Security-First Mindset, User Experience (UX) What We Can Offer You: Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division. Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. Let's Stay Connected: Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE. #india #networking Job: Engineering Job Level: TCP_06 HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category,and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity. Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories. Recruitment Fraud Alert We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications. All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.