Dental Office Assistant

Summary: Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to dental practices. The Dental Office Assistant will manage front office duties, greet patients, schedule appointments, and handle insurance claims to ensure efficient office operations and exceptional patient care. Responsibilities: - Greet and welcome patients as they enter the office to create a great first impression of our team - Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies - Utilize Dentrix for patient scheduling and records - Schedule and confirm appointments for multiple providers in the office - File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage - Post insurance and patient payments and process accounts receivables - Review treatment plan fees and payment options with patients - Partner with the providers and team to implement Heartland Dental systems to optimize office potential Required Qualifications: - Experience working in a fast-paced and customer-centric environment - Excellent communication and organizational skills - The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards - Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position - Prolonged periods sitting at a desk and working on a computer - Must be able to lift up to 15 pounds at times - Availability to attend virtual training sessions (or in-person) periodically throughout the year - A tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment Preferred Qualifications: - 1+ years of experience in a dental or medical setting - 1+ years of experience with insurance billing and accounts receivable - Dentrix or other dental software experience Required Skills: Dentrix, Insurance Billing, Accounts Receivable, HIPAA Compliance Benefits: Benefits!!, Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off), Front loaded education and training, providing you the opportunity to develop to your full potential, Opportunity to be a part of a secure company with 20+ years of industry leading experience that provides a stable career with unlimited growth potential, Access to on-demand Daily Pay