Member Services Representative I- Teller/Banker (Previous Financial Experience Not Required)

Summary: HealthCare Associates Credit Union is a mission-driven team dedicated to helping members 'Bank Healthy' by providing exceptional service and personalized financial solutions. The Member Services Representative - Teller / Banker will be the first point of contact for members, responsible for providing accurate and courteous service, processing transactions, and maintaining member records. Responsibilities: - Provide exceptional service to both internal and external members in alignment with the credit union's standards - Consistently meet or exceed established sales and service goals - Demonstrate strong and up-to-date product knowledge - Assist members effectively in person, by phone, email and online - Establish savings/membership accounts - Open checking accounts & order checks - Open money market accounts & order checks - Open subsequent savings, Christmas club, vacation club accounts - Collect all required documentation (IDs, Death Certificates, Letters of Office, Etc.) - Process name changes - Process address changes - Process all required account maintenance - Process and set-up auto share transfers, loan transfers and off-cycle transfers per member request - Scan all applicable member documents daily - Utilize and record as required in Synapsys - Possess basic knowledge of Alkami and assist with online support - Possess knowledge of bill pay and assist with the set-up and usage - Prepare the daily inclearing and outclearing of checks and forward to accounting daily - Research account inquiries or discrepancies - Provide members with rates and account disclosure information - Suggest products and services to further benefit members' financial needs - Order check copies, plastics, statement copies, and reorder checks, etc - Post deposits to various share accounts - Post loan payments - Process VISA payments - Send receipts for mailed in deposits - Send withdrawal checks or close accounts per written requests - Process fee reversals - Process GL payments and adjustments - Post deposits to various share accounts - Post loan payments - Process VISA payments - Process cash and check withdrawal requests - Transfer funds between share account or from share to loan & VISA - Cash checks for members - Sell gift cards - Sell vehicle stickers - Process cash advance requests on loans and HACU's VISA - Assist in the processing of wire transfer requests - Process stop-payments - Process certified checks - Process shared branching transactions - Examine checks for endorsements, negotiability, and determine if funds hold needs to be placed - Verify transaction slip is completed accurately, assist member with completion if necessary - Complete transaction slip if one is not present with mail in transaction and clearly designate as mail deposit - Make sure all totals balance with computer teller balance totals and recyclers if applicable (checks for deposit, withdrawal checks, and teller cash drawer if applicable) - Prepare daily cash letter and forward to accounting - Adhere to other duties as assigned - Assist in the Contact Center as necessary - Support all branches in a floating teller capacity when necessary - Assist with cash delivery verification - Assist in the training of new hires - Complete all compliance and training modules in a timely fashion - Tele-contact as required and necessary - Adhere to HACU brand guidelines at all times Required Qualifications: - High school diploma or equivalent - Ability to work cooperatively in a group setting - Basic math skills necessary for balancing - Working Knowledge of computer systems (e.g., Word, Excel, PowerPoint, Windows 11, Microsoft 365, etc.) - Ability to convey thoughts and ideas clearly and concisely - Ability to multi-task and work in a fast-paced environment - Ability to listen attentively and work independently with minimal supervision Preferred Qualifications: - Prior financial institution experience helpful, but not necessary - Prior customer/member service experience helpful, but not necessary Required Skills: Customer Service, Basic Math Skills Important Skills: Computer Systems Knowledge Nice-to-Have Skills: Multi-tasking, Clear Communication, Teamwork Benefits: 4 weeks of paid time off, Federal holidays off, No working nights, Opportunity for quarterly incentives, Full benefits package, 401K (Employer Matching up to 4.5% of eligible pay PLUS Employer Contribution of 4% of eligible pay)