Member Customer Service, Benefit Value Advisor

Summary: Health Care Service Corporation (HCSC) is a purpose-driven company that invests in the professional development of its employees. The role involves being a compassionate advocate for members, assisting them in maximizing their benefits and navigating the healthcare system through phone interactions in a call center environment. Responsibilities: - Being a compassionate and dedicated advocate for the member to demonstrate a concierge attitude when assisting members with maximizing their benefits - Navigating the healthcare system and reaching their optimal health - Responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner - Conducting research - Spending approximately 90 of the scheduled time on the phone according to business need Required Qualifications: - High school diploma OR GED - 6 months customer service experience OR 6 months experience in an office environment - Clear and concise verbal and written communication skills, including motivational interviewing to interact with the members and physicians - Expertise and ability to successfully execute concierge level service for all members - Experience evaluating customer situations, making decisions, and responding quickly to questions - Data entry and/or typing experience - Interpersonal, verbal, and written communication skills and independent decision-making skills - Analytical and organizational skills - Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks - Web and PC proficiency Preferred Qualifications: - 6 months customer service experience in a health care or health insurance environment - 6 months data entry experience in an office environment - Knowledge with health benefit plans and the insurance industry - Experience working with additional offerings (Ex: CDHP, Medicare, Wellness, Care and Condition Management) - Knowledge of medical terminology and anatomy Required Skills: Data entry, Motivational interviewing, Health benefit plans, Medical terminology, Web proficiency, PC proficiency