Health Care Service Corporation→
Member Customer Service, Benefit Value Advisor
Entry LevelHybrid
Location
Richardson, TX
Salary
$49k–$59k/yr
Experience
Not specified
Posted
1 day ago
Skills
data entrymotivational interviewinghealth benefit plansmedical terminologyweb proficiencypc proficiency
Job Description
Summary: Health Care Service Corporation (HCSC) is a purpose-driven company that invests in the professional development of its employees. The role involves being a compassionate advocate for members, assisting them in maximizing their benefits and navigating the healthcare system through phone interactions in a call center environment.
Responsibilities:
- Being a compassionate and dedicated advocate for the member to demonstrate a concierge attitude when assisting members with maximizing their benefits
- Navigating the healthcare system and reaching their optimal health
- Responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner
- Conducting research
- Spending approximately 90 of the scheduled time on the phone according to business need
Required Qualifications:
- High school diploma OR GED
- 6 months customer service experience OR 6 months experience in an office environment
- Clear and concise verbal and written communication skills, including motivational interviewing to interact with the members and physicians
- Expertise and ability to successfully execute concierge level service for all members
- Experience evaluating customer situations, making decisions, and responding quickly to questions
- Data entry and/or typing experience
- Interpersonal, verbal, and written communication skills and independent decision-making skills
- Analytical and organizational skills
- Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks
- Web and PC proficiency
Preferred Qualifications:
- 6 months customer service experience in a health care or health insurance environment
- 6 months data entry experience in an office environment
- Knowledge with health benefit plans and the insurance industry
- Experience working with additional offerings (Ex: CDHP, Medicare, Wellness, Care and Condition Management)
- Knowledge of medical terminology and anatomy
Required Skills: Data entry, Motivational interviewing, Health benefit plans, Medical terminology, Web proficiency, PC proficiency