Patient Representative

Summary: HCA Healthcare is dedicated to providing compassionate care and is seeking a Patient Representative to enhance the patient experience. In this role, you will be responsible for checking in patients, answering phone calls, verifying insurance, and ensuring completeness of patient paperwork. Responsibilities: - Checks-in patients in a timely manner. Ensures all Web Check-in procedures are followed - Answers phone calls to the clinic and provides information or refers questions to others as needed - Verifies insurance timely and accurately - Ensures the occupational client’s preference card is followed and occupational procedures - Reviews all patient paperwork to ensure completeness and insures collection of necessary insurance / demographic information - Completes Daily Balance Checklist after each shift. Includes all forms of payment are accounted for and documented Required Qualifications: - Obtain BLS certification within 30 days of start required - Strong customer service skills - Ability to work with multiple computer programs Preferred Qualifications: - 1 year of clinical experience in a patient care setting is preferred Required Skills: BLS certification Important Skills: clinical experience, customer service, computer proficiency Benefits: Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services, Wellbeing support, including free counseling and referral services, Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence, Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling, Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing, Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts