Credit Resolution Professional

Summary: Hawaii State Federal Credit Union (HSFCU) is dedicated to serving its members and uplifting communities while fostering a supportive workplace. The Credit Resolution Professional is responsible for performing collection activities on delinquent member accounts, ensuring the credit union's professional image is maintained while assisting members in resolving loan defaults. Responsibilities: - Responsible for performing collection activities associated with delinquent member accounts - Reviews delinquent accounts, communicates with credit union members to assist in curing loan defaults - Ensures that the credit union's professional image is maintained Required Qualifications: - 0-2 years of related experience in collections or the equivalent - Thorough knowledge of collection procedures, skip-tracing, and related laws and regulations - Familiar with loan contracts and security agreements - Accuracy and thoroughness in work - Ability to manage projects - Excellent communication, telephone, and public relations skills - Ability to work well independently - Ability to work well in stressful situations Required Skills: Collection procedures, Skip-tracing Important Skills: Loan contracts knowledge, Project management Nice-to-Have Skills: Public relations skills, handle stress Benefits: Competitive Compensation: HSFCU offers competitive pay, merit increases, and performance-based incentives., Health Coverage: Comprehensive medical and dental benefits, including 100% employer-paid single coverage for full-time employees., Generous Paid Time Off: Enjoy 13 paid holidays and up to 29 days of PTO annually., Retirement Savings: Save for the future with a 401(k) plan with up to 10% employer contributions., Transportation Benefits: Up to $100 monthly parking subsidy, on-site parking as available, or 100% bus pass reimbursement., Health & Wellness: Access to wellness fairs, flu shot clinics, and on-site fitness centers., Financial & Lifestyle Benefits: Access flexible spending plans, credit union product discounts, and life, accident, and disability insurance., Growth & Development Opportunities: HSFCU invests in your professional journey through in-person and online training, workshops, career development assistance, and tuition assistance., People-First Workplace: A wellness-focused and community-minded culture where teamwork and collaboration are central to how we work., Recognized Excellence: HSFCU has been recognized as one of Hawaii’s Best Places to Work for over 14 years.