Store Manager - The Citizenry

The Citizenry - now part of Havenly Brands - is a modern home brand created to inspire people to fill their homes with more meaningful items crafted by the best artisans around the world. Our team partners with thousands of artisans all over the world to bring their storied, time-tested craftsmanship to the modern home. Our goal? Create a new type of home decor shopping experience that delivers inspiring designs ‒ and the stories behind them ‒ with unprecedented standards of quality, transparency, and social responsibility.

We’re looking for a Store Manager to play a critical leadership role in our Soho store. Our ideal candidate is experienced and a team player — willing to go above and beyond to deliver a truly exceptional customer experience to The Citizenry community.

This is an entrepreneurial role, and you’ll help develop and execute standards of excellence that will be rolled out to all future store locations. You’ll be a source of design inspiration and styling advice to customers, as well as a true representative of The Citizenry brand.

The cherry on top? Your work will progress The Citizenry’s brand mission, helping to preserve artisanal craftsmanship and provide sustainable income to thousands of artisans around the world.

What You’ll Do:

• Lead and inspire the store team to deliver an exceptional customer experience while driving overall business performance and long-term client relationships.
• Oversee all aspects of store operations, including sales performance, team development, customer engagement, merchandising, inventory management, and operational execution.
• Serve as a passionate, knowledgeable brand leader who embodies the company’s aesthetic, values, and service standards while elevating the in-store experience.
• Recruit, coach, develop, and retain a high-performing team; provide ongoing feedback, training, and mentorship to support individual and store success.
• Drive sales growth by analyzing business trends, identifying opportunities, and executing strategies to exceed monthly, quarterly, and annual sales goals and KPIs.
• Maintain expert-level knowledge of products, collections, brand initiatives, and customer preferences to support both team development and client engagement.
• Ensure operational excellence by overseeing POS systems, store opening and closing procedures, scheduling, and daily workflow management.
• Maintain exceptional visual merchandising, store presentation, and stockroom organization in alignment with brand standards.
• Ensure accurate inventory management and compliance with inventory control procedures and operational policies.
• Continuously seek opportunities to improve processes, strengthen team performance, enhance the customer experience, and drive overall business efficiency.

Who You Are:

• Proven 5+ years of specialty retail experience, including leadership or management experience within a strong brand environment.
• Boutique, luxury, or contemporary retail experience preferred (bonus points for fashion or home decor).
• Demonstrated success leading teams, driving sales growth, and consistently exceeding business goals and performance metrics.
• A confident, people-focused leader with a positive, energetic approach and a strong commitment to exceptional customer service.
• Strong business acumen with the ability to motivate teams, manage priorities, and make thoughtful decisions in a fast-paced retail environment.
• Excellent written and verbal communication skills (bonus points for additional language skills).
• Highly organized, proactive, and solutions-oriented with strong attention to detail and operational follow-through.
• Flexible schedule availability, including weekends, evenings, and special events as needed.
• Ability to carry 25–50 lb. boxes as well as bend, reach, lift, and move stock and products.

Perks and Benefits:

• Compensation: $90K (OTE; Base + Bonus)
• Generous PTO, paid parental leave, and volunteer days
• Health, dental, vision, disability
• 401(k) + Match
• Furniture discounts, free design services, and annual merchandise credit
• A warm, creative, inclusive culture that values your point of view

ABOUT THE CITIZENRY

The Citizenry is a modern home brand created to inspire people to fill their homes with more meaningful items crafted by the best artisans around the world.

We believe a design can only be as beautiful as the environment in which it’s made, so we demand quality – not just in the products we create, but also in the lives of the artisans we work with. We partner with thousands of artisans to craft our exclusive collections, and on average, they are paid wages two times the Fair Trade requirement. Together, we are setting new standards for retail.

We chose the name “The Citizenry” to reflect the collective of individuals – artisans, designers, and dreamers – who rally together across cultures and continents to bring our collections to life.

As an equal opportunity employer, we celebrate diversity and believe our team is better when we have different perspectives, identities, origins, and abilities working together.

We welcome your application and look forward to getting to know you and your story.