Associate Systems Administrator- H

Summary: Harris Computer is a company that delivers innovative health IT solutions supporting caregivers globally. The Associate Systems Administrator plays a critical role in ensuring uninterrupted hospital and data center operations by providing technical support and resolving system issues. Responsibilities: - Provide onsite and remote technical support to clinical and non‑clinical users, prioritizing patient care–critical systems - Diagnose and resolve hardware, software, network, and voice‑related issues, escalating as appropriate - Install, configure, image, deploy, upgrade, and replace desktops, laptops, peripherals, mobile devices, and telecom equipment - Support Microsoft Windows, Apple devices, Microsoft Office, and enterprise applications - Support VoIP phones, softphones, voicemail, call routing, and Cisco Call Manager (CUCM) - Perform moves, adds, and changes (MACs) for user accounts, workstations, and phone systems - Assist with onsite IT infrastructure and data center operations, including equipment racking and vendor escorts - Monitor, prioritize, document, and resolve service desk tickets in alignment with ITIL best practices - Provide user guidance and basic training to promote efficient use of IT and telecommunications tools - Maintain accurate IT asset inventory, configurations, and technical documentation - Assist with user access requests and password resets in accordance with security policies - Maintain compliance with healthcare IT standards, safety requirements, and HIPAA‑aligned practices - Participate in IT projects, system upgrades, and technology refresh initiatives - Contribute to policies, procedures, and proactive solutions that reduce recurring support issues Required Qualifications: - High School diploma required - Associate degree, 2+ years job-related experience or technical certification preferred - 1+ year experience in a Data Center Operations role - Strong interpersonal and communication skills - Strong analytical and troubleshooting (problem determination/resolution) skills - Basic experience using a Service Desk ticketing system such as Service Now - Basic knowledge of ITIL - Knowledge of Microsoft Windows technologies, Apple products and networking principles are a plus - Possess a strong working knowledge of PC operation and software (Microsoft Word and Microsoft Excel proficiency) - Possess a valid Driver's License and the ability to travel to offsite locations as required Required Skills: Data Center Operations, Service Desk ticketing system, ITIL, Microsoft Windows, Apple products, Networking principles, PC operation, Microsoft Word, Microsoft Excel, Analytical skills, Troubleshooting