Front Desk Customer Service, Domestic Relations Help Center

Summary: Hamilton County Clerk of Courts is dedicated to providing free information and limited legal advice to individuals without attorneys. The role involves managing the front desk, providing exceptional customer service, and assisting self-represented litigants with court processes and documents. Responsibilities: - Provides exceptional customer service and legal information to visitors of the Help Center - Manages the flow of visitors to the Help Center and triages visitors for appropriate level of service - Resolves procedural issues and answers procedural questions from visitors - Provides legal information, educational materials, and training to self-represented litigants regarding court process, court procedures, and various legal topics - Helps self-represented litigants understand court documents - Provides forms and information to help prepare individuals for their court date - Assists with the identification and completion of legal forms - Participates in the training and mentoring of student volunteers and interns - Maintains professionalism and confidentiality - Manages legal advice appointment calendar - Assists with outcome tracking and reporting - Monitors inventory and orders office supplies - Ensures paper forms are up-to-date and stocked - Identifies systemic issues and solutions that affect self-representing litigants - Creates and implements Help Center improvement plans - OTHER DUTIES AS ASSIGNED Required Qualifications: - Must have at least one of the following: Bachelor's Degree, Paralegal Certificate, Equivalent combination of skills and experience Preferred Qualifications: - Knowledge of Domestic Relations court operations, laws, processes, and proceedings, or the ability to acquire this knowledge quickly - Ability to interact and build relationships with people of diverse backgrounds, personalities and characteristics, including but not limited to age, gender-identity, race/ethnicity, religious beliefs, disability status, sexual orientation, socioeconomic status, and physical appearance - Maintain professional demeanor at all times and act in accordance with the office values - respect, integrity and fairness, kindness, and serving others - Provide excellent customer service - Effectively manage time and tasks, re-evaluate priorities, and adjust assignments as necessary - Work as a team member as well as independently - Become proficient in job tasks through on the job training - Earn trust and respect and ask for help when needed - Act with compassion and understanding toward Help Center visitors who are often facing challenging life situations, which includes intimate partner violence - Skilled in basic computer functions, including typing with speed and accuracy - Effective communication Required Skills: Domestic Relations Court Operations, Legal Information, Legal Forms, Appointment Scheduling, Basic Computer Skills, Typing, Customer Service, Compassion