Sales Operations Manager

Sales Operations Manager Location: Pakistan - Sindh - Karachi Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity. Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science. Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture. About the role: We are seeking a driven Sales Operations Manager who will be responsible for driving operational excellence across the sales organization by enabling effective planning, performance tracking, systems management, and cross-functional coordination. The incumbent will ensure that sales teams are equipped with the right tools, processes, and insights to deliver sustainable growth. Responsibilities: 1. Sales Planning & Forecasting Lead monthly, quarterly, and annual sales planning cycles Develop and track sales forecasts in collaboration with regional/area sales teams Monitor demand vs. supply alignment to minimize stock-outs and overstocking 2. Performance Management & Reporting Design and manage sales dashboards (primary & secondary sales, coverage, productivity) Track KPIs: target achievement, territory performance, pipeline health Provide actionable insights to Sales Director and leadership teams 3. Process & Systems Optimization Standardize sales processes across regions (route-to-market, order booking, reporting) Manage CRM/SFA tools and ensure high adoption by field teams Drive automation and digital initiatives to improve efficiency 4. Sales Force Effectiveness Optimize territory alignment and coverage models Analyze productivity metrics (calls/day, outlets coverage, conversion ratios) Support incentive scheme design and tracking 5. Trade & Distribution Coordination Work closely with distribution teams to ensure execution of sales plans Monitor stock availability, pipeline fill, and secondary sales movement Identify and address operational bottlenecks in the supply chain 6. Cross-Functional Alignment Act as a bridge between Sales, Marketing, Finance, and Supply Chain Ensure alignment on demand planning, promotions, and launches Support execution of key commercial initiatives 7. Data Analytics & Insights Analyze sales trends, channel performance, and customer behavior Provide recommendations to improve revenue, margin, and efficiency Develop periodic business reviews (weekly/monthly) 8. Governance & Compliance Ensure adherence to company policies and sales protocols Maintain data accuracy and reporting discipline across teams Support audits and compliance checks where required Your profile: Bachelor’s degree (MBA preferred) 5–8 years experience in Sales Operations / Commercial Excellence / Analytics (FMCG/Pharma preferred) Strong expertise in Excel, Power BI, or similar tools Experience with CRM/SFA systems Strong business acumen, analytical thinking & problem-solving skills Stakeholder management skills Why Haleon? The future of everyday health is changing. And we’re the people changing it. In front of us is an incredible opportunity to go beyond what any of us have done before. And make everyday health more achievable, more inclusive and more sustainable. For more and more people. ​ So join us, as we build one of the world’s leading consumer companies. Join us to innovate our category-leading brands. To better understand people’s everyday health needs. To tackle the biggest barriers that stand in their way. To change individual and societal behavior. In our efforts to further tackle barriers that may be standing in our way, we have implemented what we call a Hybrid Working model, known as Home office. Home office in the country of employment is permitted for all employees whose position allows it. The employee and the manager agree on the circumstances in which working from the office is required and in which the employee can work remotely or specific local arrangements. This helps us with ensuring that we maintain a healthy work-life balance, and give our best to our people. Join us to work with colleagues who share your restless energy. To explore your interests. To stretch yourself to do the best work of your career. And join us, as together we build a working experience that encourages us all to lead happier, healthier, more productive lives. ​ The way we see it, every day is an opportunity for better. And we’re going all in to realize it. Job Posting End Date 2026-06-12 Equal Opportunities Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong. During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees. The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions. Adjustment or Accommodations Request If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence. Note to candidates The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.