Seasonal, Operations Technical Specialist

Summary: H&R Block is dedicated to helping people and providing confidence to clients and communities. The Operations Technical Specialist plays a key role in supporting office readiness across the tax office network by executing operational and technical tasks to ensure successful office operations during the tax season. Responsibilities: - Perform basic building maintenance such as replacing light bulbs, replacing ceiling tiles, cleaning HVAC vents, conducting minor low-voltage electrical work and repairing minor damages - Deliver supplies and materials to and from tax office locations in a timely and organized manner - Support the annual set up and closing of seasonal tax offices, including setting up the office according to the planogram, installing window clings, electrical lightboxes, and open signs, ensuring office cleanliness, performing custodial work, and confirming offices meet overall brand standards - Set up, shut down, and provide ongoing support for PC hardware across multiple office locations with guidance from the District Operation Coordinator and Operations Technical Analyst - Maintain an inventory of district resources - Track and control hot spare computer equipment in the district - Document hardware problems and their resolution within the ticketing system - Maintain up-to-date technical knowledge of the department’s supported products and systems - Participate in all required training relevant to the position and perform other duties as assigned Required Qualifications: - High school diploma or equivalent - Knowledge of Outlook and Microsoft Suite applications, which may include virtual tools - Basic IT knowledge including demonstrated ability to set up, maintain, and troubleshoot computer hardware - Must have reliable transportation to travel between office locations as required - Must be able to work independently - Must be able to lift 55 pounds - Demonstrated decision-making, analytical, and problem-solving skills - Demonstrated organization, prioritization, and project coordination skills - Effectively demonstrate oral, written, and interpersonal communication skills; ability to interact with all levels of associates - Effective time management and multi-tasking skills - Ability to follow direction Required Skills: Outlook, Microsoft Suite, Virtual tools, Basic IT knowledge, Computer hardware setup, Computer hardware maintenance, Computer hardware troubleshooting, Inventory management, Ticketing system documentation, Analytical skills, Prioritization, Project coordination, Multi-tasking, follow direction, Decision making Benefits: Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage, Can participate in the H&R Block Retirement Savings Plan (401(k) Plan), The Employee Assistance Program, (virtual) fitness center programs, And the associate discount program, Are automatically enrolled in Business Travel Accident Insurance, And receive Associate Tax Prep benefit.