Guaranty Bank→
Client Care Representative - Brady ST
Entry LevelOn-siteFull-time
Location
Davenport,IA
Salary
$40k–$40k/yr
Experience
1+ years
Posted
Today
Skills
online bankingmobile bankingbill paydebit card transactionsfraud detectiondata entrymicrosoft 365client service skills
Job Description
Summary: Guaranty Bank is a financial institution dedicated to providing excellent service to its clients. The Client Care Representative is responsible for delivering a best-in-class experience by addressing client inquiries and resolving issues through various communication channels.
Responsibilities:
- Answer client calls and respond to requests through various channels (ITM, video banking and chat functions) in a professional manner that is aligned with our core values, brand, and reputation
- Provide assistance with online banking, mobile banking, bill pay access, debit card transactions, and disputed transactions; may transfer calls to appropriate parties and ensure proper identification and verification is obtained
- Identify, research, and resolve client issues using internal resources, software programs, and other computer and technology-based platforms and follow up with clients in a timely manner
- Collaborate with other team members to ensure a positive banking experience for all clients
- Maintain strong knowledge of all bank products and services including deposits, lending, IRA’s
- May assist clients with loans, including credit cards, unsecured and automotive loans
- Identify and appropriately manages potential fraudulent situations
- Follow appropriate bank safety and security procedures, including proper opening and closing protocols
- May prepare and mail bank correspondence to customers
- May verify and mail Commercial Bank Statements
- May provide project and support for Deposit Operations associates and other departments
- May identify cross-selling opportunities to support growth of the bank
- Consistently meet or exceed service goals set by management
- May process Video Banking Retail and Commercial Client Transactions
- Comply with all company or regulatory policies, procedures and requirements that are applicable to this position
- Foster and preserve a culture of diversity, equity, and inclusion
- Additional duties and responsibilities may be required to support the company’s mission, vision, and values
Required Qualifications:
- High school diploma or equivalent
- One year experience in a retail and/or client service environment
- Excellent client service skills
- Capability to prioritize and execute a variety of tasks simultaneously, at times in a demanding environment
- Strong interpersonal and written communication capabilities
- Capability to perform data entry utilizing banking software and Microsoft 365 products, with an elevated level of accuracy and attention to detail
Required Skills: Online banking, Mobile banking, Bill pay, Debit card transactions, Fraud detection, Data entry, Microsoft 365, Client service skills
Benefits: Health, Dental, Vision, Life Insurance, Disability Insurance, FSA, HSA, 401K, Employee Stock Purchase Plan, Paid Time Off, Paid Holidays, Additional Voluntary Supplemental Insurance
Benefits
Health
Dental
Vision
Life Insurance
Disability Insurance
FSA
HSA
401K
Employee Stock Purchase Plan
Paid Time Off
Paid Holidays
Additional Voluntary Supplemental Insurance