GT Independence→
Program Enrollment Specialist in East Ohio
Entry LevelRemote
Location
Not specified
Salary
$44k–$44k/yr
Experience
Not specified
Posted
4 weeks ago
Skills
customer servicerecord keepingself determination process
Job Description
Summary: GT Independence is a company dedicated to helping people live a life of their choosing, regardless of age or ability. They are seeking a Program Enrollment Specialist who will complete intake forms, provide information about services to customers, and maintain records of customer interactions while upholding the company's mission and values.
Responsibilities:
- Completes intake forms using an iPad and prepares change of address records, and issues service discontinuance orders
- Confers with customers in person and by telephone in order to provide information about services
- Keeps records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Communicates with family members to assist them in understanding, dealing with, and supporting consumers with respect to Self Determination process
- Identifies opportunities to add to or improve our service offerings
- Maintains confidentiality of records relating to consumers
- Upholds mission and values
- Other duties as assigned
Required Qualifications:
- Degree in Business, Human Services, Marketing/Communication or comparable experience and education
- Will consider candidates with experience relevant to position
Required Skills: Customer Service, Record Keeping, Self Determination Process
Benefits: Flexible paid time off, Competitive wages & benefits, Meaningful opportunities for professional growth
Benefits
Flexible paid time off
Competitive wages & benefits
Meaningful opportunities for professional growth