Program Enrollment Specialist in East Ohio

Summary: GT Independence is a company dedicated to helping people live a life of their choosing, regardless of age or ability. They are seeking a Program Enrollment Specialist who will complete intake forms, provide information about services to customers, and maintain records of customer interactions while upholding the company's mission and values. Responsibilities: - Completes intake forms using an iPad and prepares change of address records, and issues service discontinuance orders - Confers with customers in person and by telephone in order to provide information about services - Keeps records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken - Communicates with family members to assist them in understanding, dealing with, and supporting consumers with respect to Self Determination process - Identifies opportunities to add to or improve our service offerings - Maintains confidentiality of records relating to consumers - Upholds mission and values - Other duties as assigned Required Qualifications: - Degree in Business, Human Services, Marketing/Communication or comparable experience and education - Will consider candidates with experience relevant to position Required Skills: Customer Service, Record Keeping, Self Determination Process Benefits: Flexible paid time off, Competitive wages & benefits, Meaningful opportunities for professional growth