Information Technology Program Manager - Federal Acquisition Service

Summary: GSA is seeking an Information Technology Program Manager to work with a team of IT Specialists to provide technical customer support and manage IT systems projects. The role involves overseeing IT investments, conducting feasibility studies, and analyzing data to make informed recommendations for IT solutions. Responsibilities: - Providing customer support for use by higher level technical program managers to ensure effectiveness in making decisions and determining appropriate contract vehicles and IT product offerings and services - Assisting in reviewing business systems and data requirements, assess policy needs, providing input on recommendations for the development of related policies to govern IT activities throughout the portfolio - Managing multiple IT systems projects to improve efficiencies, achieve desired quality, mitigate risks, and creatively leverage existing resources to achieve desired business goals - Performing needs analysis to define opportunities for new/improved business process solutions and consults with senior IT personnel and/or management to identify specific requirements - Conducting feasibility studies and developing business cases for application of IT solutions and developing cost estimates for new/modified systems - Analyzing data about customers, competitors, industry, technological advances, government regulations, and economic trends and to make recommendations - Comparing, contrasting, and evaluating internal and external sources of information to stay up to date on new and emerging technology and its business implications Required Qualifications: - US Citizenship or National (Residents of American Samoa and Swains Island) - Meet all eligibility criteria within 30 days of the closing date - Meet time-in-grade within 30 days of the closing date, if applicable - Register with Selective Service if you are a male born after 12/31/1959 - Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees - Serve a one year probationary period, if required - Undergo and pass a background investigation (Tier 2 investigation level) - Have your identity and work status eligibility verified if you are not a GSA employee - Provide the exact dates you held each job (from month/year to month/year) - Provide the number of hours per week you worked (if part time) - Have IT-related experience demonstrating EACH of the four competencies (must be supported by the information contained in your resume and other application materials) - One year of specialized experience equivalent to the GS-09 level in the Federal service - Attention to Detail- Is thorough when performing work and conscientious about attending to detail - Customer Service- Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations - Oral Communication- Expresses information to individuals or groups effectively - Problem Solving- Identifies problems, determines accuracy and relevance of information, uses sound judgment to generate and evaluate alternatives, and to make recommendations - Specialized experience includes coordinating and providing technical support, contributing to system improvement initiatives, and aligning IT services with program goals - Experience must also demonstrate the ability to apply analytical methods to assess program effectiveness and recommend process or system improvements - Possess a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M. related to the position - Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above Required Skills: Information Technology, Technical Support, System Improvement, Program Analysis, Business Process Analysis, Feasibility Studies, Cost Estimation, Data Analysis, IT Policy Development, Customer Service Benefits: Health insurance (choose from a wide range of plans), Life insurance coverage with several options, Sick leave and vacation time, including 11 paid holidays per year, Thrift Savings Plan (similar to a 401(k) plan), Flexible work schedules, Transit and child care subsidies, Flexible spending accounts, Long-term care insurance, Training and development