Concierge - Seattle

Summary: Greystar is a leading global real estate platform specializing in property management and development. The Concierge role involves organizing resident services, greeting prospects, managing package deliveries, and maintaining relationships with local vendors to enhance resident experience. Responsibilities: - Greets prospects and residents as they enter the office/leasing area, and ensure the comforts of prospects and visitors while they wait to speak with a team member - Answers phone calls, routes all calls to the appropriate team member for assistance, and assists with completed service request call backs as necessary - Maintains the guest suite schedule to ensure proper payment and cleanliness upon guest arrival and manages and coordinates the loading dock and/or elevator schedule for move-ins and move-outs - Ensures clubhouse amenities are in tour condition prior to leasing office opening each morning - Manages all package deliveries by documenting arrival information and notifying residents of all package deliveries within 24 hours - Maintains tracking logs for equipment rentals, dry cleaning services, and/or other services provided by the community - Assists the community team with scheduling, planning and organizing resident activities and programs - Keeps detailed information on local area restaurants, shops, delivery places, and other pertinent information that may be of interest to residents and maintains relationships and contacts with concierge vendors Required Qualifications: - Ability to stand, walk, and/or sit for extended periods of time - Ability to bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas - Ability to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet) - Ability to push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance - Willingness to travel to assist other properties as needed, attend training classes, business meetings, or other situations necessary for the accomplishment of daily responsibilities - Ability to work a flexible work schedule, which includes taking 'call' during evenings, weekends, and holidays Required Skills: Customer Service, Phone Call Handling, Scheduling, Vendor Management, Package Delivery Management, Event Planning, Local Area Knowledge Benefits: Competitive Medical, Dental, Vision, and Disability & Life insurance benefits., Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service., Generous Paid Time off., All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays., Plus your birthday off after 1 year of service!, Additional vacation accrued with tenure., For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability., 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter)., 401(k) with Company Match up to 6% of pay after 6 months of service., Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy)., Employee Assistance Program., Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans., Charitable giving program and benefits., Benefits offered for full-time employees.