Assistant Community Manager - Luxe at Mile High

Summary: Greystar is a leading, fully integrated global real estate platform offering expertise in property management and investment management. The Assistant Community Manager supports the Community Manager in overseeing the financial and operational aspects of the community, including bookkeeping tasks, rent collection, and resident relations. Responsibilities: - Completes the daily transactions and tasks related to the financial operation of the community by collecting and posting rent, fees, and other payments, preparing daily bank deposits and reconciling bank accounts, preparing financial reports, and processing invoices and payables - Operates the property management software (Yardi/OneSite) and completes transactions by entering all required fields correctly and by completing updates and back-ups to ensure the integrity of the system - Reviews resident files and accounting records to determine unpaid and/or late fees owed, communicates with residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease to maximize revenue - Reviews and submits invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, obtaining community manager approval, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed - Follows the Company’s established procedures related to evictions by following proper notice requirements, evicting residents, and representing the community as required in court hearings and eviction proceedings - Processes resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees, if applicable, and processing the disposition in accordance with established procedures and legal requirements - Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues - Acts as the on-site supervisor in the absence of the community manager by organizing and delegating daily work, coordinating maintenance and make-ready tasks with the maintenance supervisor, and managing the operation of the community in compliance with Company policies, procedures, and business practices - Assists in managing the client/owner relationship by meeting with the owners, conducting community tours, providing updates and information about the community’s performance, and responding to owner requests as needed Required Qualifications: - Experience in property management or a related field - Proficiency in property management software (Yardi/OneSite) - Ability to complete accounting and bookkeeping tasks - Strong communication skills to interact with residents and vendors - Ability to manage financial operations including collecting rent and processing invoices - Knowledge of lease agreements and eviction procedures - Ability to promote resident satisfaction and retention - Ability to work a flexible schedule, including evenings, weekends, and holidays - Physical ability to stand, walk, sit for extended periods, and perform tasks such as bending, stooping, and lifting up to 50 pounds with assistance Required Skills: Yardi/OneSite, Accounting, Financial Reporting Important Skills: Vendor Management, Resident Relations Nice-to-Have Skills: Team Coordination, Communication Benefits: Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service., Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure., For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability., 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter)., 401(k) with Company Match up to 6% of pay after 6 months of service., Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy)., Employee Assistance Program., Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans., Charitable giving program and benefits., Benefits offered for full-time employees.