Customer Service Specialist

Customer Service Specialist Location: Dilovası-TUR Greif is a global leader in performance packaging located in 40 countries. The company delivers trusted, innovative, and tailored solutions that support some of the world's most in demand and fastest-growing industries. With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life's essentials - and creates lasting value for its colleagues, customers, and other stakeholders. Learn more about the company's Customized Polymer, Sustainable Fiber, Durable Metal, and Integrated Solutions at www.greif.com and follow Greif on Instagram and LinkedIn. OUR VISION: Being the customer service company in the world. OUR PURPOSE: Creating packaging solutions for life’s essentials. Job Requisition #: 034269 Customer Service Specialist (Open) Job Description: MakeanImpactWhereCustomerExperienceMattersMost Areyoupassionateaboutdeliveringexceptionalcustomerexperiencesandsolvingcomplexchallenges? We’relooking for aCustomer Service Specialistwho thrives in a fast-paced environment and enjoys being the trusted point of contact for both customers and internal teams. In this role,you’llgo beyond answering questions —you’llbuild relationships, drive satisfaction, and play a key role in supportingour goal of becoming the best customer service company in the world. KeyResponsibilities Deliver exceptional customer support viaphone, email, chat, and in-personinteractions(communicateorder details including pricing and shipping timeline and provide updates on claims,investigationsand adjustments.) Be part of managingcustomer accountsandmaintainaccuraterecords of inquiries, complaints, and interactions Processordersforneworadditionalproductsandserviceswithprecision Collaboratecloselywithinsideandoutsidesalesteamstosupportbusinessobjectives Maintainand updatecustomerfiles,ensuringaccuratedataentryanddocumentation Handleescalatedcustomerissuesandresolvecomplexcasesorroutethemtosubjectmatterexperts Experience& Education Highschooldiplomaorequivalentrequired Experience in customer service, order managementispreferred Skills&Knowledge Strongverbal and written communication skillswith a customer-first mindsetinTurkish and Englishalike Aptitude to gain in-depthunderstandingofproductsortheabilitytoquicklylearnandadapt Proficiencyin standard computer applications and ability to learn new systems quickly,experience in SAPor equivalent integrated financial systems Excellentorganizationalskillswithhighattentiontodetail Proactive, and able to work independently with minimal supervision Problem-solvingmindsetwiththeabilitytohandlecomplexcustomerneedsprofessionally At Greif, we believe that our colleagues are the center of our success. Our Total Rewards have a comprehensive focus on well-being and offer a competitive package that enables you to thrive, be engaged, and reach your full potential. Protect Yourself From Scams:We value the integrity of our recruitment process and prioritize the well-being of our candidates. While you may find Greif job postings on various platforms, all legitimate opportunities can be verified on our official Careers page at www.greif.com. All communication from Greif regarding job opportunities will also come from an @greif.com email address. If you have concerns about the legitimacy of a job posting, receive an unsolicited job offer or suspect fraudulent activity, please contact us for verification via this link Contact Us - Greif. EEO Statement: https://www.greif.com/wp-content/uploads/2023/04/HR-101-Equal-Employment-Opportunity-Policy-English.pdf We offer a competitive salary, excellent benefits and opportunity for growth. Greif is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sex, race, religion, age, national origin, color, disability, veteran status or any otherany other legally protected characteristic. For more information read Greif’s Equal Opportunity Policy.