Process Improvement Analyst

companyDescription Join us at Greene King the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what’s wholly British, the pub experience. jobDescription We have an exciting opportunity for a Process Improvement Analyst to join our fast-paced IT Support Services team in Greene King. This role could be based at either of our offices in Burton-on-Trent or Bury St Edmunds. Our Process Improvement Analyst sits within the process improvement team, who are responsible for working alongside the IT department and wider Greene King organisation to identify opportunities to simplify and standardise our processes. Enhancing employee productivity and engagement by removing non-value add activities and allowing them to focus on the tasks that really matter to them. qualifications In your role as Process Improvement Analyst you will Evaluate and analyse our internal business processes to identify opportunities for synergies and improvement Research, design and implement process automation using Microsoft 365 apps Analyse data and trends to identify non-value add business activity which can be simplified and standardised by creating flexible and adaptable processes that are easy to deploy as the business requires Work with peers to understand what the day to day blockers are within their daily activities and work with them to eliminate those activities, thereby improving employee engagement Drive a collaborative culture in the team and across IT support teams Be the conduit between different areas of the Greene King business by bringing teams together to solve problems and identify opportunities What you'll bring Understanding of hospitality or brewing industry and relevant technologies Good working knowledge of Microsoft 365 tools and applications, with particular focus on the Power platform (namely PowerApps and Power Automate) Keen interest in AI – including understanding responsible AI principles and use Proven process improvement experience, including knowledge of process improvement tools and methodologies A desire to seek out non-value add activities within our business processes and research and design alternatives A passion for providing unparalleled levels of service and support to business teams demonstrated by ability to build relationships with key stakeholders at all levels across the business Excellent communication and influencing skills, with the ability to build strong relationships and engage effectively with stakeholders at all levels across the organisation additionalInformation We’re all about rewarding our team’s hard work, that’s why… You’ll receive a competitive salary, pension contribution as well as: The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career. Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount. Free employee assistance program – mental health, well-being, financial, and legal support because you matter! Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so you can enjoy a weekend away without breaking the bank. Refer a friend – who do you know who could be interested in a new role? When they are placed, you could receive £1,500 for referring them! Wagestream – access your wage before payday for when life happens. Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…